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- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be part of a vibrant team that values warmth, respect, and customer focus.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Explore beautiful locations with discounts on stays and enjoy tips through Tronc.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.
You’ll Fit Right Inn... As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
FOH Supervisor employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's ethos.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams or resolved conflicts in previous roles. This will highlight your ability to create a positive atmosphere, which is crucial for a Front of House Supervisor.
✨Tip Number 3
Research the local area and the unique offerings of the Tynemouth location. Being knowledgeable about the surroundings and the pub's features can help you engage more effectively with guests and demonstrate your commitment to enhancing their experience.
✨Tip Number 4
Prepare to discuss how you would handle high-pressure situations typical in a fast-paced pub environment. Sharing your strategies for maintaining service quality during busy periods can show that you're ready to thrive in this role.
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Inn Collection Group's core values of respect, customer focus, warmth, and honesty. Reflect these values in your application to show that you align with their mission of Making People Happy.
Tailor Your CV: Highlight relevant experience in hospitality, particularly in supervisory roles. Emphasise your skills in customer service, team leadership, and problem-solving, as these are crucial for a Front of House Supervisor.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the hospitality industry and your enthusiasm for creating memorable guest experiences. Mention specific examples from your past roles that demonstrate your ability to thrive in a fast-paced environment.
Showcase Your Personality: In your application, let your personality shine through. The Inn Collection Group values warmth and a welcoming atmosphere, so convey your friendly and approachable nature in your writing.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's core values.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be guiding a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in a fast-paced environment.
✨Emphasise Customer Focus
The Inn Collection Group prides itself on exceptional customer service. Prepare to discuss how you handle difficult situations with guests and ensure their satisfaction, showcasing your commitment to making people happy.
✨Research the Company Culture
Familiarise yourself with the Inn Collection Group's values and mission. During the interview, reference these values and explain how they resonate with you, demonstrating that you're a good cultural fit for the team.
