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- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be part of a vibrant team that values warmth, respect, and customer focus.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Explore beautiful locations with discounts on stays and enjoy tips through Tronc.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
This role allowed Megan to explore a new location. Watch Megan\’s video to learn more about our front-of-house roleshttps://careers.inncollectiongroup.com/join-inn
*Age-related pay rates apply for Under 21s.*
FOH Supervisor employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's ethos.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to create a positive atmosphere for both guests and staff, which is crucial for the FOH Supervisor role.
✨Tip Number 3
Research the Black Swan and its unique history. Being knowledgeable about the inn's background and charm can help you connect with the interviewers and demonstrate your genuine interest in becoming part of their team.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios that may arise in a fast-paced pub environment. Think about customer service challenges or team dynamics, and be ready to share your strategies for ensuring a smooth operation.
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Inn Collection Group's core values of respect, customer focus, warmth, and honesty. Reflect these values in your application to show that you align with their mission of Making People Happy.
Tailor Your CV: Highlight relevant experience in hospitality, particularly any supervisory roles. Emphasise your customer service skills and any achievements that demonstrate your ability to create a welcoming atmosphere.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the role and the hospitality industry. Share specific examples of how you've contributed to a positive guest experience in previous positions.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for working in a fast-paced environment and your commitment to delivering exceptional experiences. This will resonate well with the hiring team.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's core values of warmth and customer focus.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be guiding a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in a fast-paced environment. This will show that you can maintain a positive atmosphere for both guests and staff.
✨Know the Company and Its Values
Research The Inn Collection Group and understand their core values, such as respect and honesty. During the interview, reference these values and explain how they resonate with your own work ethic and approach to customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to handle difficult situations or guest complaints, and be ready to explain how you approached these challenges while ensuring a positive outcome.