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- Tasks: Support the General Manager in daily operations and lead a welcoming team.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, discounts on food and stays, and extra holiday for your birthday.
- Why this job: Be part of a team that values respect, warmth, and making people happy.
- Qualifications: Experience in food and hospitality with a passion for customer service is essential.
- Other info: Opportunity to develop your career with our Lead-Inn development programme.
The predicted salary is between 28800 - 43200 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten-minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle. It’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.
You’ll Fit Right Inn
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day-to-day operations. You’ll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.
If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…
This role encourages our assistant managers to lead, mentor, and create impactful results for the team.
Assistant Manager employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams in previous roles. Highlighting your ability to inspire and motivate others will resonate well with the hiring team.
✨Tip Number 3
Research the local area around The Kingslodge Inn and be prepared to discuss how you can enhance the guest experience by leveraging the unique aspects of Durham. This shows your commitment to creating a welcoming atmosphere for guests.
✨Tip Number 4
Engage with current employees or read reviews about The Inn Collection Group to gain insights into the work environment. This knowledge can help you tailor your approach and demonstrate your genuine interest in being part of their award-winning team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Inn Collection Group's core values of respect, customer focus, warmth, and honesty. Reflect these values in your application to show that you align with their mission of Making People Happy.
Tailor Your CV: Highlight your relevant experience in food and hospitality, focusing on leadership roles and customer service achievements. Use specific examples that demonstrate your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of what makes a great pub. Mention how your skills and experiences make you a perfect fit for the Assistant Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you’ve gone above and beyond to make guests feel welcome.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Discuss your approach to fostering a positive work environment and how you handle challenges.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Be ready to discuss how these values resonate with you and how you would embody them in your role.
✨Prepare for Operational Questions
Expect questions about managing daily operations, stock management, and liaising with different departments. Brush up on your knowledge of operational best practices in the hospitality sector to demonstrate your readiness for the role.
