At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant pub setting.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Embrace a supportive culture where your growth and development are prioritised.
- Why this job: Make a real impact in a fast-paced environment while enjoying the beauty of the Lake District.
- Qualifications: Proven leadership in hospitality and strong financial management skills required.
The predicted salary is between 35000 - 45000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to local shops, restaurants, and attractions.
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. In a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values. You’ll be accountable for planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring guest satisfaction levels are met even during the busiest times. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success. Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.
Responsibilities
- Lead the team to deliver exceptional guest experiences and drive commercial success in a fast-paced environment.
- Plan, budget, and control costs in line with agreed budgets; manage P&L accounts and labour planning.
- Oversee procedures and daily operations; monitor expenditures and ensure financial discipline.
- Hire, train, and develop the senior team (assistant managers, head chef, head housekeeper) and foster a culture aligned with ICG values.
- Respond to guest needs during the night and maintain a calm, professional presence on-site as required.
Qualifications and requirements
- Proven leadership experience in food and hospitality management.
- Strong budgeting, financial acumen, and operations management skills.
- Excellent guest service orientation and ability to manage multiple priorities.
- Willingness to work flexible hours, including nights, as needed.
General Manager - Live In in Ambleside employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. Located in the stunning Lake District, employees enjoy a unique blend of professional growth opportunities and the chance to work in a picturesque setting, all while being part of a team dedicated to making every guest's experience memorable. With a commitment to employee development and a supportive environment, ICG stands out as a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Live In in Ambleside
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know the Inn Collection Group. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've created memorable guest experiences.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative!
✨Tip Number 4
Prepare for the unexpected! In a fast-paced environment like ours, be ready to discuss how you handle pressure and manage multiple priorities. Think of examples where you’ve thrived under stress.
We think you need these skills to ace General Manager - Live In in Ambleside
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating exceptional guest experiences and how you embody our core values.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience and skills, making it easy for us to see why you’d be a great fit for the General Manager role.
Highlight Leadership Skills:As a General Manager, your leadership abilities are crucial. Make sure to include examples of how you've successfully led teams in the past, focusing on how you’ve inspired and developed others to achieve their best.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Waterhead Inn!
How to prepare for a job interview at The Inn Collection Group
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of budgeting and P&L accounts. Brush up on your financial knowledge and be ready to discuss how you've successfully managed costs in previous roles. This will show that you can handle the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in high-pressure situations. Think about times when you inspired your team or resolved conflicts. This will help illustrate your ability to create a supportive environment that aligns with ICG's values.
✨Emphasise Guest Experience
Since exceptional guest experiences are at the heart of this role, come prepared with specific examples of how you've gone above and beyond for customers. Highlight any initiatives you've implemented that improved guest satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a busy service or addressing a guest complaint. Practise your responses to these types of questions, focusing on how you would maintain calm professionalism while ensuring a seamless experience for guests.
