At a Glance
- Tasks: Support the General Manager in daily operations and lead a passionate team.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of an exciting new chapter at The Wordsworth Inn in Grasmere.
- Qualifications: Experience in food and hospitality with a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of making people happy.
Benefits
- Celebrate your birthday with an extra paid holiday
- Build your future with support from our Lead‑Inn development program
- Take the time you need to rest and recharge: paid breaks are on us
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1
- Take advantage of the chance to explore our beautiful locations – 1/3 off room bookings all year round
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Contribute to a company that gives back through our Give‑Inn back scheme
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards
The Wordsworth Inn in Grasmere is preparing to open its doors, and we’re looking for enthusiastic individuals to join our team and be part of an exciting new chapter from day one. With 55 bedrooms, 196 internal covers and 148 external covers, this is a substantial, food‑led operation with ambitious plans, located in the heart of Grasmere. Whatever your role, you’ll have the opportunity to contribute to creating exceptional guest experiences and help establish The Wordsworth Inn as a destination known for outstanding hospitality.
Role Overview
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.
Responsibilities
- Oversee daily duties, leading the team to deliver company standards and managing the Inn’s day‑to‑day operations
- Handle shift operations in a busy, fast‑paced environment and conduct administrative tasks
- Liaise with chefs, management, and suppliers – including stocktake, ordering, and accounts management
- Be available for occasional overnight duties and guest responses
- Lead, mentor, and inspire the team to achieve impactful results
Qualifications
- Strong background in food and hospitality
- Passion for customer service
- Ability to inspire, motivate, and manage a team
- Hands‑on, approachable leadership style
This role encourages assistant managers to lead, mentor, and create impactful results for the team.
EEO Statement
We welcome applications from all backgrounds. We are an equal opportunity employer and do not discriminate against anyone on the basis of race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status or any other protected characteristic.
Contact Details:
The-Inn-Collection-Group-3 Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Live In
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The-Inn-Collection-Group-3. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The-Inn-Collection-Group-3
Don't be shy about reaching out to The-Inn-Collection-Group-3 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Live In
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The-Inn-Collection-Group-3 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The-Inn-Collection-Group-3
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
