At a Glance
- Tasks: Manage TikTok Shop operations and support affiliate programmes for a fast-growing skincare brand.
- Company: Join The INKEY List, a pioneering skincare brand focused on simplicity and education.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and 25 days' holiday.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be at the forefront of social commerce and make skincare accessible to everyone.
- Qualifications: Organised, detail-oriented, and passionate about social commerce and skincare.
The predicted salary is between 29700 - 36300 £ per year.
Tik Tok Shop & Affiliate Operations Coordinator
Location
London, UK- Hybrid
Department
Marketing
Reports to
Head of Discovery Commerce
Contract type
- Full-time, Permanent
- About The INKEY List
At The INKEY List, we believe skincare should be simple. We make science easier to understand, so everyone can make informed choices about their skin.
Since launching in 2018, we've challenged the industry by putting education, honesty and efficacy first.
We listen to our community, create products backed by science and never overcomplicate what should be simple.
We Give A Care.
About our customers, our community and the people who make The INKEY List what it is.
We know our best work happens when people feel supported, trusted and able to be themselves.
About the role
We're looking for a highly organised, proactive Tik Tok Shop & Affiliate Operations Coordinator to support the day-to-day running and growth of our Tik Tok Shop and affiliate programmes across the UK and US.
Sitting within the Discovery Commerce team, this is a hands-on role at the centre of a fast-moving social commerce business.
You'll help keep our Tik Tok Shops running brilliantly, make sure trading and performance information is accurate and actionable, and coordinate the operational detail behind our affiliate and creator activity.
You'll work across multiple teams and priorities, helping turn commercial plans into action and making sure the detail doesn't get lost along the way.
Every role at The INKEY List contributes to making skincare simpler, more accessible and more effective. This one is no different.
- What you'll be doing
- Tik Tok Shop Operations
- Run our UK and US Tik Tok Shops day to day, keeping listings, imagery, copy and content accurate and up to date.
- Monitor shop health, reviews and operational issues, resolving or escalating as needed.
- Track stock availability, flagging risks and opportunities.
- Support promotions, campaigns, launches and key trading moments, delivering a strong customer experience.
- Trading & Performance
- Maintain accurate trading, performance and P&L reporting, supporting weekly and monthly trading rhythms across the UK and US.
- Turn performance data into clear updates that highlight key movements, opportunities and actions.
- Monitor competitor activity, promotions, positioning and emerging trends.
- Support category, product and NPD analysis to inform trading and forecasting.
- Affiliate & Creator Operations
- Support the day-to-day running of our affiliate programme, managing enquiries and resolving or escalating them.
- Coordinate product sampling and seeding across always-on activity, launches, events and campaigns.
- Support the set-up and delivery of affiliate campaigns, partnerships and activations, tracking creator and campaign information and keeping follow-ups on time.
- Work with the Affiliate Performance team on creator and affiliate plans, and help streamline operations as the programme scales.
- Cross-Functional Coordination
- Work with Discovery Commerce, Brand, Supply and Operations to coordinate actions and follow-ups across launches, campaigns and trading priorities.
- Keep stakeholders updated on progress, issues and next steps.
- Spot operational gaps and build simpler, repeatable ways of working that help us scale.
What we're looking for
We're interested in the person as much as the experience.
You'll likely have
- Highly organised, with exceptional attention to detail and the ability to manage multiple priorities and deadlines in a fast-moving environment.
- Proactive and resourceful, comfortable taking ownership and balancing recurring operational work with launches, campaigns and unexpected priorities.
- Confident with performance data, spreadsheets and reporting, and curious about why performance is moving.
- A strong communicator who works well across multiple teams and stakeholders.
- Interested in social commerce, ecommerce and creators, and always looking for better ways of doing things.
It would be great if you also have
- Experience in Tik Tok Shop, ecommerce, social commerce or marketplace operations, ideally within beauty, skincare, FMCG or another fast-moving consumer brand.
- Experience supporting an affiliate, influencer or creator programme, including sampling, seeding or creator campaigns.
- Experience with creator or affiliate management platforms.
- An understanding of ecommerce trading metrics, stock reporting, P&L reporting and digital performance.
You don't need to tick every box. If you're excited about the role and think you could be a great fit, we'd encourage you to apply.
- What success looks like
- Our UK and US Tik Tok Shops are accurate, well maintained and operationally strong.
- Trading and performance reporting is reliable, timely and useful.
- Campaigns, promotions and product launches are executed smoothly and on time.
- Affiliate and creator activity is organised, accurately tracked and effectively followed through.
- Product sampling and seeding runs efficiently from request through to delivery and follow-up.
- Issues are spotted early, owned and resolved quickly. The wider team has clear visibility of activity, performance and priorities.
- As the channel grows, our processes become more scalable, not more complicated.
- What you’ll get from us
We're committed to creating an environment where everyone can do their best work. Alongside a competitive salary, we offer:
- Hybrid working – giving you the flexibility to balance work and life in a way that works for you
- Private medical insurance through Vitality
- Employee Assistance Programme
- Enhanced family policies & support
- Life Assurance – giving you extra peace of mind
- 25 days' holiday, plus bank holidays
- Your birthday off
- Monthly product allowance
- Cycle to Work and Electric Car schemes
- Regular team days and a dog-friendly office
- Our commitment
At The INKEY List, we know different perspectives make us stronger.
We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to do their best work.
If you need any adjustments during the recruitment process, please let us know, we're happy to help.
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TikTok Shop & Affiliate Operations Coordinator in City of London employer: The Inkey List
At The INKEY List, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee well-being and growth. Located in Nottingham, our hybrid working model allows for flexibility, while our commitment to professional development ensures that you can progress your career in finance and online operations. With benefits like private medical insurance, generous holiday allowances, and a dog-friendly office, we create a culture where everyone can thrive and contribute meaningfully to our mission of simplifying skincare.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop & Affiliate Operations Coordinator in City of London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for The Inkey List and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like The Inkey List are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with The Inkey List on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at The Inkey List. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace TikTok Shop & Affiliate Operations Coordinator in City of London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit The Inkey List. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of The Inkey List:Show us that you’ve done your homework! In your application, briefly mention what you admire about The Inkey List’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at The Inkey List
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at The Inkey List will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At The Inkey List, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
