Client Success Manager (Remote)

The Influence Room is a software platform designed to unlock people’s true love for brands. In The Influence Room, brands swap products, campaigns and experiences for exposure from ‘people of influencer’ – generating authentic connections and advocacy. We are seeking a Client Success Manager to work with individuals in the Customer Success team and promote the active use of our platform by our wonderful clients. Salary range – £30,000-£36,000 + 10% Bonus. Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution. Campaign Management: Manage the end-to-end campaign process, including setting up campaigns on our platform, providing tailored influencer recommendations, gathering content, and delivering comprehensive campaign reports. Platform Guidance & Training: Guide clients on the optimal use of our platform, offering training and best practice advice to ensure they achieve maximum ROI from their campaigns. Data Analysis & Reporting: Analyse campaign data, prepare reports, and communicate key findings to clients, demonstrating the value and success of their campaigns. Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success. Client Renewals & Negotiation: Take full ownership of the renewal process, proactively managing contract discussions, handling negotiations, and securing long-term client commitments to drive retention and revenue growth. capable of multitasking and time-management Strong project management, multitasking, and decision-making skills Key Performance Indicators (KPIs): • Identify and capitalize on opportunities for upsells and cross-sells to grow client accounts. • Ensure accurate and timely updates in CRM systems and deliver clear, insightful sales reporting. This role offers a great opportunity for an ambitious, driven Customer Success professional to excel and contribute significantly to the growth of our organisation. 24 days annual leave + your birthday off ~ Pension ~ Private medical (after 1 year of service) ~ Company mobile phone ~ Cycle to work scheme ~ Flexible working hours