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For Companies At a Glance
- Tasks: Lead client relationships and deliver innovative customer experience programmes.
- Company: A leading creative studio in Greater London with a vibrant culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the retail and entertainment sectors while leading exciting projects.
- Qualifications: Strong experience in CRM, social media, and data-driven strategies.
- Other info: Immediate start for a 6-month fixed-term contract.
The predicted salary is between 48000 - 72000 £ per year.
A leading creative studio in Greater London is seeking a Senior Account Director with expertise in Customer Experience. This hands-on leadership role involves developing key client relationships and delivering CX programs across retail and entertainment sectors.
The ideal candidate must have strong experience in CRM, social media engagement, and data-led strategy.
Apply now for this 6-month FTC role with an immediate start.
Senior CX & CRM Lead — Account Director employer: The Industry Club
Contact Detail:
The Industry Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX & CRM Lead — Account Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your successes in CX and CRM. When you get the chance to chat with potential employers, share these insights to demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like the creative studio in Greater London. Express your interest and see if they have any upcoming roles.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace Senior CX & CRM Lead — Account Director
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in Customer Experience and CRM. We want to see how you've developed key client relationships and delivered successful CX programmes in the past.
Be Specific About Your Skills: When you mention your skills, be specific! Talk about your expertise in social media engagement and data-led strategy. We love seeing concrete examples of how you've used these skills to drive results.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to reflect the job description. We’re looking for someone who understands the retail and entertainment sectors, so make that clear!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Industry Club
✨Know Your CX Inside Out
Make sure you brush up on the latest trends and best practices in Customer Experience. Be ready to discuss how you've successfully implemented CX programmes in previous roles, especially in retail and entertainment sectors.
✨Showcase Your CRM Expertise
Prepare specific examples of how you've used CRM tools to enhance customer engagement. Highlight any data-led strategies you've developed and be ready to explain the impact they had on client relationships.
✨Engage with Social Media Strategies
Since social media engagement is key for this role, think about campaigns you've led or contributed to. Be prepared to discuss how these initiatives improved customer experience and drove results for your clients.
✨Build Rapport with Your Interviewers
Remember, this is a leadership role, so demonstrate your ability to build relationships. Approach the interview as a conversation, ask insightful questions, and show genuine interest in the studio's work and culture.
