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- Tasks: Lead high-profile international clients in CRM and loyalty strategies.
- Company: Creative agency focused on business transformation and customer relationships.
- Benefits: Opportunity for permanent role, supportive culture, and dynamic team environment.
- Why this job: Shape impactful customer strategies and work with global brands.
- Qualifications: Experience in senior account roles and strong CRM knowledge required.
- Other info: Join a sociable team that values diversity and supports all backgrounds.
The predicted salary is between 60000 - 75000 £ per year.
1 year FTC with the opportunity to convert to perm. Working in the specialist division within a small creative agency who specialise in business transformation with global organisations to design more effective, relationship-led customer strategies that drive long-term value. They’re looking for a Senior Client Lead to take ownership of a small portfolio of high-profile international clients, spanning sectors such as travel, hospitality and property. This is a senior and strategic role focused on guiding clients through complex customer and loyalty challenges, from early-stage thinking through to delivery. You’ll act as a key partner to senior stakeholders, helping design and shape programmes across loyalty, customer lifecycle, CRM strategy and engagement, while ensuring projects are delivered to a high standard both strategically and commercially.
What You’ll Be Doing
- Leading senior client relationships across multiple accounts
- Creating, redesigning, repositioning programmes across CRM, loyalty and customer experience
- Working closely with strategy, data and creative teams to bring ideas to life
- Overseeing projects from brief through to delivery
- Spotting opportunities to grow existing client partnerships
What They’re Looking For
- Experience operating at Senior AD or equivalent level within an agency or consultancy
- Strong understanding of CRM, customer lifecycle or loyalty programmes
- Confident working with senior stakeholders and navigating complex organisations
- Commercially aware with experience managing budgets and scopes
- Able to manage multiple projects and teams simultaneously
- Interest in international work and large-scale programmes
This would suit someone who enjoys blending strategic thinking with hands-on delivery, and who is motivated by helping clients build more meaningful, long-term customer relationships. This agency is known for having a genuinely lovely culture, with a strong team spirit and sociable, supportive environment.
If you would like to hear more about this Account Director role or if you are interested in exploring other jobs please get in touch. You can email me at nicky@theindustryclub.co.uk
We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background. With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
Senior Account Director - CRM and Loyalty employer: The Industry Club
Contact Detail:
The Industry Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director - CRM and Loyalty
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the agency. A friendly chat can open doors and give you insights that a CV just can't.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies that highlight your experience with CRM and loyalty programmes. When you get the chance to chat with potential employers, let your work speak for itself.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and can set you apart.
✨Tip Number 4
Prepare for the interview by understanding the agency's culture and values. Think about how your experience aligns with their mission of building long-term customer relationships. This will help you connect on a deeper level during the conversation.
We think you need these skills to ace Senior Account Director - CRM and Loyalty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Director. Highlight your experience in CRM and loyalty programmes, and don’t forget to showcase your ability to manage senior client relationships. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your strategic thinking aligns with our mission. Be sure to mention any relevant international experience or projects you've led that demonstrate your capabilities.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just responsibilities. Use metrics where possible to illustrate your success in managing budgets, delivering projects, and growing client partnerships. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at The Industry Club
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and loyalty programmes. Be ready to discuss specific strategies you've implemented in the past and how they drove customer engagement. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed senior client relationships. Think about times when you navigated complex organisational structures or turned around challenging situations. This will demonstrate your ability to build trust and rapport with stakeholders.
✨Be Ready to Discuss Project Oversight
Since this role involves overseeing projects from brief to delivery, come prepared with stories that highlight your project management skills. Talk about how you’ve coordinated teams and ensured high standards in both strategy and execution.
✨Highlight Your Commercial Awareness
Understand the financial aspects of managing client accounts. Be prepared to discuss how you’ve managed budgets and scopes in previous roles. This will show that you’re not only strategic but also commercially savvy, which is crucial for this position.