At a Glance
- Tasks: Lead people operations to shape a thriving culture in a creative agency.
- Company: Dynamic creative agency focused on growth and innovation.
- Benefits: Competitive salary, hybrid working, and supportive work environment.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact by empowering teams and driving operational success.
- Qualifications: Experience in HR or people management within creative industries.
The predicted salary is between 90000 - 110000 £ per year.
Great opportunity for an experienced people leader to support in shaping the culture and success of a busy growing Creative Agency as they continue to scale. Please note this client is looking for someone from an HR/People, Talent background (not delivery operations).
You will support in the operational success of the business, ensuring efficiency, profitability and competitiveness within the market. You will ensure your team is set up for success, motivated and happy, giving them clear KPIs and goals to achieve. This could be achieved through a combination of restructuring, automation, cost optimisation and systems implementation, while keeping people at the heart of every decision.
Practical hybrid working - London office (go in when it makes sense but this person will need to be visible). Permanent role £90k-£110k depending on experience + benefits.
The role:
- Ensure best practice and ways of working across the business.
- Support heads of departments across all things HR, culture, team management and give them support and plans of action (this is not a hands-on HR role).
- Make sure all internal systems and operations platforms are embedded into the business for the teams to do their best work.
- Set the wider transformation agenda, work with leadership, oversee major programmes and be accountable for delivering strategic business benefits.
- Identify what needs to improve, and lead or coordinate the changes needed to get better results.
- Ensure all staff are aware of their objectives, goals and supported to do their best work in a positive, encouraging and collaborative environment.
- Support with business strategy and set up a people strategy.
- Plan workforce requirements, improve retention, support organisational change and ensure the business has the skills it needs to grow.
- Simplify process and clarify responsibilities to improve how teams work together.
- Look at employee engagement, wellbeing, inclusion, leadership development and staff feedback.
- Use data to improve performance and embrace AI to support you with your objectives.
The person:
- Must have experience in a creative, digital, marketing or events focused business, ideally with a headcount of 100+.
- A very experienced people manager who has had many direct line reports.
- Experience in business/operational transformation.
- Emotionally intelligent and be able to motivate your team and set them up for success.
- Commercially astute.
- Great problem solver who partners well with senior management.
- A keen interest in the creative output of the business.
Please note due to the large volume of applications we receive we cannot respond to everyone. We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background. With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
People / Operations Lead- Creative Agency employer: The Industry Club
Join a dynamic and inclusive team as a Senior Account Manager, where you'll lead innovative marketing campaigns for a prestigious automotive brand in a collaborative agency environment. With a strong focus on employee growth, we offer mentorship opportunities and a culture that values diverse perspectives, ensuring you thrive while managing complex stakeholder relationships and delivering impactful multi-channel strategies. Located near Essex, our commitment to representation and support for all backgrounds makes this an exceptional place to build your career in the automotive marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land People / Operations Lead- Creative Agency
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at The Industry Club!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at The Industry Club.
We think you need these skills to ace People / Operations Lead- Creative Agency
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at The Industry Club. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to The Industry Club and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at The Industry Club. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to The Industry Club's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at The Industry Club
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with The Industry Club.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at The Industry Club will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact The Industry Club and how you would contribute to adapting HR strategies.
