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- Tasks: Provide IT support, troubleshoot issues, and maintain systems for a creative design agency.
- Company: Join a fun and sociable design agency known for its vibrant culture and innovative projects.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Why this job: Be part of a dynamic team, enhance your IT skills, and contribute to exciting creative projects.
- Qualifications: Experience in IT support, knowledge of Windows Server, M365, and strong communication skills required.
- Other info: We value diversity and welcome applications from all backgrounds; adjustments available for a comfortable recruitment process.
The predicted salary is between 24000 - 28000 £ per year.
Exciting opportunity for an IT whizz to join a fast paced, fun and sociable design agency! You will be key in providing crucial support to all team members when it comes to all things IT, laptops and technical issues they might have! You will ensure the smooth operation of IT systems and resolve technical issues, support daily IT operations, and maintain a seamless user experience for the whole agency.
4 days in the London office £30k-£35k (some flex) Great agency culture and benefits! Full time, permanent contract.
The role:
- User Support & Troubleshooting: Provide initial IT support for hardware/software issues, installations, and troubleshooting, escalating complex problems when needed.
- Advanced Support: Assist with network troubleshooting, server monitoring, and software deployment.
- IT Infrastructure Support: Help maintain servers, cloud services, network infrastructure, and Active Directory services.
- Security & Compliance: Assist with implementing security protocols and supporting GDPR compliance.
- Backup & Recovery: Help with regular data backups and support disaster recovery efforts.
- Software & Hardware Management: Manage software and hardware, including inventory management and replacements.
- Documentation & Reporting: Maintain accurate records of support incidents, system changes, and provide regular updates.
- Training & Development: Continuously develop IT knowledge and assist in training users to improve IT literacy.
The person:
- Ideally experience in working in a creative agency.
- Knowledge of Windows Server, M365, GSuite, network troubleshooting, and software/hardware issues.
- Previous experience in an IT support role.
- Strong analytical and problem-solving skills.
- Excellent communication skills, able to explain technical concepts clearly to non-technical users.
- Basic understanding of GDPR and IT security best practices.
Please note due to the large volume of applications we receive we cannot respond to everyone. We are committed to ensuring and supporting representation from all backgrounds across the creative industry, irrespective of race, religion, belief, ethnicity, age, gender, sexual orientation, disability or socio-economic background. With this in mind, we welcome applications from all areas of the community. Please do get in touch and let us know if there is any additional support or reasonable adjustments we can cater for, to ensure our process and roles fit your needs and creates a comfortable & enjoyable recruitment process.
IT Helpdesk Analyst – Design Agency employer: The Industry Club
Contact Detail:
The Industry Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst – Design Agency
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows Server, M365, and GSuite. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT issues you've resolved. Be ready to discuss how you approached these challenges and the impact of your solutions on user experience.
✨Tip Number 3
Research the design agency's culture and values. Tailor your conversations to reflect your understanding of their environment, demonstrating that you're not just a tech whizz but also a great fit for their team.
✨Tip Number 4
Prepare to discuss GDPR compliance and IT security best practices. Being knowledgeable about these topics will show that you take data protection seriously and are ready to contribute to the agency's security protocols.
We think you need these skills to ace IT Helpdesk Analyst – Design Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a creative agency setting. Emphasise your skills with Windows Server, M365, GSuite, and any troubleshooting experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your ability to communicate technical concepts clearly. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the agency's culture.
Highlight Soft Skills: In your application, don't forget to mention your strong analytical and problem-solving skills, as well as your excellent communication abilities. These are crucial for the role, especially when dealing with non-technical users.
Show Understanding of GDPR: Demonstrate your basic understanding of GDPR and IT security best practices in your application. This will show that you are aware of the importance of compliance in the role and can contribute to maintaining security protocols.
How to prepare for a job interview at The Industry Club
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, M365, and GSuite. Highlight specific instances where you've successfully resolved technical issues or improved IT operations in previous roles.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use relatable examples to demonstrate your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to share examples of how you've tackled challenging IT problems in the past. Focus on your analytical skills and the steps you took to resolve issues efficiently.
✨Understand GDPR and Security Protocols
Brush up on your knowledge of GDPR compliance and IT security best practices. Be ready to discuss how you can contribute to maintaining security protocols within the agency.
