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- Tasks: Lead retail teams and ensure excellent customer experiences across coffee shops and the School shop.
- Company: Repton School, a prestigious institution with a focus on community and service.
- Benefits: Up to £35,000 salary, pension scheme, and family sports centre membership.
- Why this job: Join a dynamic team and make a real impact in a vibrant school environment.
- Qualifications: Experience in retail management and strong leadership skills.
- Other info: Opportunity for career growth and collaboration with diverse stakeholders.
The predicted salary is between 28000 - 42000 £ per year.
Location: Repton School
Responsible to: Head of Catering
Hours of work: 45 hours per week, 5 days out of 7.
Salary: Up to £35,000 per annum
Benefits: Employee Pension Scheme, Sports Centre Membership (family)
You will be required to work with the Head of Catering & Head of Enterprise on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop. You will be expected to lead the retail teams, to ensure all locations have great people focused on delivering an excellent customer experience.
The role will involve co‑ordinating with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement. You will need to act as an initial point of contact for all customer groups using the facilities within your control.
Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Senior and Repton Prep) as necessary, as well as other Repton Enterprise duties.
Please submit your application online by 20th of February 2026. Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk.
Retail Operations Manager employer: The Independent Schools Council
Contact Detail:
The Independent Schools Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Repton School on LinkedIn. A friendly chat can give us insider info about the culture and expectations, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the school’s values and recent initiatives. We want to show that we’re not just interested in the role but also in how we can contribute to the team and enhance the customer experience.
✨Tip Number 3
Practice common interview questions related to retail management. Think about scenarios where you’ve led a team or improved customer service. We need to demonstrate our leadership skills and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Plus, it’s a great way to reiterate why we’re the perfect fit for the Retail Operations Manager role.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in retail management and customer service, as these are key for us at Repton School.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and improved customer experiences in previous roles.
Showcase Your Communication Skills: Since you'll be coordinating with various stakeholders, it's important to demonstrate your communication skills. Use clear and concise language in your application to reflect this.
Apply Online: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at The Independent Schools Council
✨Know Your Retail Operations
Make sure you understand the ins and outs of retail operations, especially in a school environment. Familiarise yourself with how coffee shops and school shops function, and be ready to discuss how you can enhance customer experience in these settings.
✨Showcase Leadership Skills
As a Retail Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on your people skills and how you’ve motivated staff to deliver excellent service.
✨Communicate Clearly
Since this role involves coordinating with various stakeholders, practice articulating your thoughts clearly. Be prepared to discuss how you would ensure effective communication among teams and departments to meet service level agreements.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and helps you gauge if the company culture aligns with your values, especially regarding customer service and team dynamics.
