We are seeking a professional, approachable, and highly organised Reception Administrator to join the busy front office team at LGS Stoneygate. As the first point of contact for parents, pupils, visitors, and external stakeholders, you will provide a courteous, welcoming, and efficient reception service while ensuring the smooth day-to-day running of the school office.
The successful candidate will be responsible for collating and recording pupil attendance on a daily basis, producing fortnightly attendance reports for the Deputy Head, and carrying out a range of clerical and administrative duties to support the wider school community. The role requires excellent communication skills, both face-to-face and over the telephone, alongside confident and proficient use of IT systems.
You will also play an active role in supporting the planning and development of the school office service, helping to maintain high standards of efficiency, organisation, and customer care within a fast-paced educational environment.
This is a fixed-term role until 31 December 2026, working from 8:00am - 5:00pm (25.5 hours per week) across three working days, term time plus 10 days (36 weeks), paying £14,018 per annum (inclusive of holiday pay).
Interested candidates are encouraged to apply as soon as possible, as we reserve the right to close this vacancy early should a suitable candidate be appointed before the advertised closing date.
References will be sought from the short-listed candidates nominated referees prior to interview. Please note that short-listed candidates will have a tour of the school as part of the interview process.
Leicester Grammar School Trust is committed to safeguarding and promoting the welfare of children and young people, and this is reflected in our safer recruitment procedures. Applicants must undergo safer recruitment checks, including checks with past employers, online searches and an enhanced Disclosure and Barring Service (DBS) Certificate with Barred List check.
#J-18808-Ljbffr
Contact Details:
The Independent Schools Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The Independent Schools Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like The Independent Schools Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Independent Schools Council.
How to prepare for a job interview at The Independent Schools Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Independent Schools Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Independent Schools Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
