At a Glance
- Tasks: Provide first-line IT support and ensure smooth operation of systems.
- Company: Join Kingston Grammar School, a supportive and child-focused environment.
- Benefits: Part-time hours, flexible schedule, and a chance to work in a school setting.
- Other info: Opportunity for growth and development in a dynamic educational environment.
- Why this job: Make a difference by helping staff with tech issues and enhancing their experience.
- Qualifications: Technical competence with Windows, Microsoft Office, and networking concepts required.
The predicted salary is between 20000 - 25000 £ per year.
You will provide first-line support to staff, ensuring the smooth operation of our IT systems and delivering excellent customer service. Working as part of the IT team, the key responsibilities for this role include:
- Responding to IT support requests via phone, email, and ticketing system
- Diagnosing and resolving hardware, software, and network issues
- Setting up and configuring laptops, desktops, and mobile devices
- Assisting with user account management and password resets
We are interested in applications from individuals who can demonstrate a good level of technical competence, and with experience of working with Windows operating systems, Microsoft Office, and who are familiar with networking concepts (Wi‑Fi, LAN). You will also be able to demonstrate strong problem‑solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team.
The role is offered on a part time, permanent contract working 8am‑4pm, Monday to Friday, term time only based on the school site. Flexibility is required as there may be technical event support outside of the core school hours which would be discussed and agreed in advance with the Director of IT. An additional two weeks would be worked in the school holidays as agreed with the Director of IT.
The closing date for applications is Friday, 5th June 2026 at 9am. The school reserves the right to commence the interview process at any time prior to the closing date so early application is recommended. Prior to interview, an online search will be conducted to identify any past or current incidents or issues that might affect your suitability to work with children and undertake this role. This is in line with guidance in Keeping Children Safe in Education. Please note this online search will be carried out only on publicly available information and will be limited to issues relating to your suitability to work with children and/or in a school environment. Issues that arise will not automatically be a bar to your employment at this school.
Kingston Grammar School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
IT Support Technician in Kingston upon Thames employer: The Independent Schools Council
At Kingston Grammar School, we pride ourselves on being an excellent employer that values the growth and development of our staff. Our supportive work culture fosters collaboration and innovation, providing IT Support Technicians with opportunities to enhance their skills while contributing to a vibrant educational environment. With a commitment to safeguarding and promoting the welfare of children, you will find meaningful and rewarding employment in a role that allows for flexibility and engagement within the school community.
Contact Details:
The Independent Schools Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Kingston upon Thames
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows operating systems and Microsoft Office. We want to see you confidently tackle those hardware and software issues during the interview.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've resolved IT issues. We love hearing about how you’ve helped others, so be ready to share those stories.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about helping staff with their IT needs. Be prepared to discuss how you handle tricky situations and keep a cool head under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re keen on early applications, so don’t wait until the last minute to show us what you’ve got!
We think you need these skills to ace IT Support Technician in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure to highlight your technical competence in your application. We want to see your experience with Windows operating systems, Microsoft Office, and any networking concepts you know. Don’t be shy—this is your chance to shine!
Customer Service is Key:Since this role involves providing excellent customer service, share examples of how you've helped others in the past. We love seeing strong communication skills and a friendly approach, so let us know how you’ve made a difference!
Be Detail-Oriented:Attention to detail is crucial for diagnosing and resolving IT issues. In your application, mention specific instances where your keen eye has helped you catch problems before they escalate. We appreciate candidates who can think critically!
Apply Early!:Don’t wait until the last minute to submit your application. We might start the interview process before the closing date, so get your application in through our website as soon as you can. We’re excited to hear from you!
How to prepare for a job interview at The Independent Schools Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows operating systems and Microsoft Office. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your competence and problem-solving abilities.
✨Practice Your Customer Service Skills
Since you'll be providing first-line support, it's crucial to demonstrate excellent communication and customer service skills. Think of examples where you've helped users resolve their IT issues and how you handled those interactions with patience and clarity.
✨Familiarise Yourself with Networking Concepts
Get comfortable discussing networking basics like Wi-Fi and LAN. You might be asked about troubleshooting network issues, so having a few scenarios in mind where you've successfully diagnosed and fixed such problems can really set you apart.
✨Show Your Team Spirit
While you'll need to work independently, being part of a team is key. Prepare to talk about how you've collaborated with others in previous roles, especially in high-pressure situations. This will highlight your ability to contribute positively to the IT team.
