At a Glance
- Tasks: Support IT operations and provide help desk assistance to staff and students.
- Company: Join the City of London School's dynamic IT team.
- Benefits: Training opportunities, career development, and a supportive work environment.
- Other info: Commitment to equal opportunities and safeguarding young people.
- Why this job: Be part of exciting transitions and lead innovative IT projects.
- Qualifications: Strong customer service skills and familiarity with Microsoft 365 and Active Directory.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for an IT Support Engineer to work alongside our IT team; Director of Digital Strategy, IT Systems Manager, Data Manager and other Support Engineers at City of London School. You will also work closely with our City of London School for Girls, City Junior School and the wider City of London Corporations IT Services. You will be part of a growing team, who are going through exciting transitions with the opportunity to lead on a variety of projects.
We offer developmental opportunities and training to ensure you are continuously being challenged and fulfilled in your new role. You will play an important part in supporting the operations, help desk system and providing 1st and 2nd line responses to a range of clients, staff, students, and other end-users within the organisation.
You will have excellent customer service skills, strong communication, the technical ability to problem solve user queries and familiarity with Microsoft 365, Teams, Active Directory and Sophos Enterprise.
City Schools is committed to Equal Opportunities and welcomes applications from all sections of the community, and we look forward to receiving yours.
We reserve the right to appoint before this deadline and encourage early applications. City Schools is committed to safeguarding and promoting the welfare of young people and requires the same commitment from all their staff. Appointments are subject to satisfactory references, the receipt of an enhanced Disclosure and Barring Service certificate, medical clearance, confirmation of the right to work in the UK and overseas police checks where necessary. The schools undertake further checks as necessary including prohibition from teaching and management checks. This post is exempt from the Rehabilitation of Offenders Act 1974.
Closing Date: Friday 29 May (9am)
Interview Date: First Round - 5 June, Second Round - 10 June
IT Support Engineer employer: The Independent Schools Council
At City Schools, we pride ourselves on being an exceptional employer, offering a collaborative work environment where IT Support Engineers can thrive. Located in the heart of London, our commitment to employee development is evident through ongoing training and opportunities to lead innovative projects, ensuring that you are not only supported but also challenged in your role. Join us to be part of a diverse team dedicated to making a positive impact in education while enjoying a culture that values equal opportunities and personal growth.
Contact Details:
The Independent Schools Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at City of London Schools on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific user queries, especially with Microsoft 365 and Teams. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've helped users in the past. Remember, it's all about making their experience smooth and hassle-free!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Teams, and Active Directory, as well as any customer service skills that show you can handle user queries effectively.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the organisation. Mention specific projects or experiences that align with the exciting transitions happening at City Schools, showing us why you're a great fit.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to provide 1st and 2nd line support, which is crucial for this position.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications, so get your materials in through our website as soon as you can to increase your chances of standing out!
How to prepare for a job interview at The Independent Schools Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft 365, Teams, Active Directory, and Sophos Enterprise. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence.
✨Show Off Your Customer Service Skills
Since you'll be providing support to a range of clients, staff, and students, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've handled difficult situations or resolved user queries effectively in the past.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. This will highlight your ability to connect with different audiences.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. This will help you showcase your critical thinking and adaptability during the interview.
