At a Glance
- Tasks: Provide IT support and manage network solutions for staff and pupils.
- Company: Join the vibrant team at Shiplake College, a leading independent school.
- Benefits: Enjoy competitive salary, free lunches, gym access, and a pension scheme.
- Other info: Work in beautiful countryside with opportunities for professional growth.
- Why this job: Make a real difference in a supportive educational environment while developing your IT skills.
- Qualifications: Must have IT qualifications and excellent communication skills.
We're seeking a skilled, experienced and motivated IT Helpdesk and Network Manager to join our IT team as soon as possible. This is a great opportunity for someone with extensive experience of working in a customer focused IT environment. The successful candidate will provide on-site reactive support for the staff and pupils at Shiplake College, as well as proactive work, such as maintenance of our IT and AV estate, networking and implementation of new solutions as required.
This is a full-time, 40 hours per week (Monday to Friday 8am to 5pm) all year round role. Applicants must have excellent interpersonal skills and a qualification in IT or a closely related subject. Having the ability to communicate effectively with both staff and pupils will be key to positive stakeholder management. This role will suit a self-starter who is organised, is confident acting independently and is comfortable managing confidential information.
The successful candidate will report to our Director of Digital Strategy and will collaborate with an extended supplier network to ensure the IT offering at the College is kept to the highest standards. On rare occasions, evenings and weekends may be required in addition to the core hours.
Shiplake College is an independent boarding and day school for around 580 pupils aged 11 to 18. There has been a co-educational Sixth Form since 1998 and since September 2023 girls have been welcomed into Year 7 as the College became fully co-educational. Situated in 63 acres of beautiful countryside near Henley-on-Thames, we offer an outstanding education based on small class sizes, excellent facilities and dedicated teaching staff.
We offer a competitive salary, excellent free lunches and a contributory pension scheme together with access to our gym and sporting facilities and an excellent working environment.
Shiplake College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). Shiplake College is an equal opportunities employer.
IT Helpdesk and Network Manager employer: The Independent Schools Council
Shiplake College is an exceptional employer, offering a supportive and collaborative work environment where IT professionals can thrive. With a commitment to employee growth, competitive salaries, and excellent benefits such as free lunches and access to gym facilities, the College fosters a culture of excellence and innovation in education. Located in the picturesque countryside near Henley-on-Thames, this role not only provides meaningful work but also the opportunity to contribute to the development of young minds in a vibrant community.
Contact Details:
The Independent Schools Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk and Network Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at Shiplake College. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for that interview! Research common questions for IT Helpdesk and Network Manager roles and practice your responses. We want you to showcase your skills and experience confidently, so don’t skip this step!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will highlight your customer-focused approach and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Shiplake College!
We think you need these skills to ace IT Helpdesk and Network Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk and Network Manager role. Highlight your customer-focused experience and any relevant qualifications in IT. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Shiplake College. Share specific examples of your past experiences that relate to the job description.
Show Off Your Interpersonal Skills:Since this role involves working closely with staff and pupils, make sure to showcase your excellent interpersonal skills in your application. We love candidates who can communicate effectively and build positive relationships!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Independent Schools Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT helpdesk and networking. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting methods you’ve used in the past. This will show that you’re not just familiar with the basics but can handle complex issues.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent support. Prepare to share stories that highlight your interpersonal skills and how you effectively communicated with both staff and pupils. This will demonstrate your ability to manage stakeholder relationships positively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a network outage or a frustrated user. Practise your responses to these scenarios, focusing on your problem-solving approach and how you would maintain professionalism under pressure.
✨Understand the College's Values
Research Shiplake College and its commitment to safeguarding and promoting welfare. Be prepared to discuss how your values align with theirs and how you can contribute to creating a safe and supportive environment for students and staff alike.
