At a Glance
- Tasks: Support users in a busy education environment and troubleshoot tech issues.
- Company: Join RGS Newcastle's dynamic IDT team driving digital transformation.
- Benefits: Competitive salary, training opportunities, and hands-on experience.
- Other info: Exciting career growth in a supportive and innovative environment.
- Why this job: Make a real impact by helping students and staff with technology.
- Qualifications: 1st Line support experience or relevant skills in tech.
The predicted salary is between 25000 - 26000 € per year.
We are seeking an enthusiastic and dedicated First Line Helpdesk Engineer to join our dynamic team. This role is primarily suited for applicants looking to build upon existing 1st Line experience, with opportunities for development, training and qualifications related to the role for candidates who can demonstrate skills or have general experience in this knowledge area.
As an integral part of our IDT Department, you will gain hands-on experience supporting a diverse range of users in a busy education environment on multiple sites, including office staff, teaching staff and students across multiple departments. Under guidance from the Second Line Helpdesk Engineer and the Head of IDT Services, you'll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Over the past four years, the IDT department at RGS has led the school through an exciting digital transformation, deploying over 1300 laptops to students and fulfilling the vision of putting a device in the hands of every child. Students in senior school have devices on a one-to-one basis, and technology now plays a significant role in the day-to-day life of teaching and learning at RGS.
- Hours: The normal core working hours for the role will be 37.5 hours per week, 8.30 am – 4.30 pm (7.5 hours per day), Monday to Friday.
- Salary: The salary will be in the range of 25-26k gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate.
- Closing Date: Monday 18th May 2026.
RGS Newcastle is committed to the safeguarding of children and promoting the welfare of children and young people and expects all staff, volunteers and those working in school to share this commitment. The school applies the Government’s Keeping Children Safe in Education Safer Recruitment procedures to all candidates including appropriate pre-interview checks on shortlisted candidates and pre-employment checks pending any offer.
First Line Helpdesk Engineer employer: The Independent Schools Council
RGS Newcastle is an excellent employer for those seeking to grow in the IT field, particularly as a First Line Helpdesk Engineer. With a strong commitment to employee development through training and qualifications, a supportive work culture, and the opportunity to make a meaningful impact in a vibrant educational environment, you will thrive while helping to enhance the digital experience for students and staff alike. Join us in our mission to empower every child with technology and be part of a team that values innovation and collaboration.
Contact Detail:
The Independent Schools Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in education or helpdesk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with troubleshooting or setting up systems, be ready to demonstrate that in interviews. Bring examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen on being part of our digital transformation journey.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about common issues users face and how you’d tackle them. This will show you’re ready for the fast-paced environment we thrive in.
We think you need these skills to ace First Line Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the First Line Helpdesk Engineer role. Highlight any relevant experience you have, especially in IT support or customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the team at RGS. Let us know why you're excited about helping students and staff with their tech needs.
Show Off Your Skills:In your application, don’t forget to mention any specific technical skills or tools you’re familiar with. Whether it's troubleshooting hardware or software issues, we want to know what you bring to the table!
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at The Independent Schools Council
✨Know Your Tech Basics
Brush up on your fundamental IT skills, especially around troubleshooting and maintaining hardware. Be ready to discuss your previous experiences with tech support, as this role is all about helping users with their tech issues.
✨Show Enthusiasm for Learning
Since this position offers opportunities for development, express your eagerness to learn and grow. Mention any relevant training or qualifications you’re interested in pursuing, as it shows you're committed to improving your skills.
✨Understand the Education Environment
Familiarise yourself with how technology is used in educational settings. Being able to relate your answers to the specific needs of students and staff will demonstrate that you understand the unique challenges of this role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the digital transformation projects, or how they measure success in the Helpdesk role. It shows you're genuinely interested in the position and the company.
