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- Tasks: Lead retail teams and ensure excellent customer experiences across Repton School's outlets.
- Company: Join a prestigious school with a vibrant community and supportive culture.
- Benefits: Up to £30,000 salary, 25 days holiday, plus bank holidays and career development.
- Why this job: Make a difference in a dynamic environment while enhancing your leadership skills.
- Qualifications: Experience in retail management and strong communication skills required.
- Other info: Flexible working across two sites with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Salary: Up to £30,000
Hours: 40 hours, 5 out of 7 days (All Year Round)
Location: Repton School
Reporting to: Retail Operations Manager
Holidays: 25 days, plus Bank Holidays
The Deputy Retail Operations Manager will be required to support the Retail Operations Manager on the delivery and running of the retail outlets across Repton School including coffee shops and the School shop. The successful candidate will lead the retail teams to ensure all locations have great people focused on delivering an excellent customer experience.
You will be required to co-ordinate with all stakeholders to ensure clear communication of resources required to deliver the services dependent upon the demands of the business and the service level agreement, as well as acting as an initial point of contact for all customer groups using the facilities within your control.
Whilst focusing predominantly on the Senior School, this role is through School and covering both sites (Repton Senior and Repton Prep) as necessary, as well as other Repton Enterprise duties.
Application deadline: 15th February 2026
If you wish to complete an offline application form, or have any questions, please contact a member of the HR team via HR@repton.org.uk.
Deputy Retail Operations Manager employer: The Independent Schools Council
Contact Detail:
The Independent Schools Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Repton School on LinkedIn. A friendly chat can give us insider info about the culture and what they really value in a Deputy Retail Operations Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail operations. We should focus on our leadership skills and how we’ve improved customer experiences in past roles. Confidence is key!
✨Tip Number 3
Showcase our passion for customer service during the interview. We want to demonstrate that we understand the importance of delivering an excellent experience, especially in a school environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Repton team.
We think you need these skills to ace Deputy Retail Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Deputy Retail Operations Manager role. We want to see how you can lead teams and enhance customer experiences, so don’t hold back!
Showcase Your Communication Skills: Since this role involves coordinating with various stakeholders, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can effectively convey information.
Highlight Relevant Experience: Don’t forget to mention any previous experience in retail management or customer service. We’re looking for candidates who can hit the ground running, so share examples that showcase your leadership and operational skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Independent Schools Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Retail Operations Manager. Familiarise yourself with the retail outlets at Repton School and think about how you can enhance the customer experience. This will show your genuine interest in the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as managing a busy coffee shop during peak hours or resolving a customer complaint. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to lead a team effectively.
✨Showcase Your Communication Skills
As this role involves coordinating with various stakeholders, it's crucial to highlight your communication abilities. Be ready to discuss how you've successfully communicated with teams or customers in previous roles, ensuring everyone is on the same page.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
