Senior Sales Support

Senior Sales Support Are you passionate about technology and eager to play a key role in a dynamic sales environment? If so get in touch to discuss this fantastic Senior Sales Support Specialist role based in Manchester. Key Responsibilities: * Sales Support and Administration: Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations. * Quote Preparation and Order Management: Prepare and send accurate quotes to customers, process orders, and manage the Click and Collect counter. * Customer Interaction: Handle customer inquiries professionally through phone, email (Freshdesk), and social media channels, providing timely and comprehensive responses. * Cross-Department Liaison: Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service. * Reporting and Analysis: Conduct data analysis, generate reports, and track key performance metrics to support decision-making. * Continuous Improvement: Act as a key point of contact for process improvements, utilizing your experience to drive efficiencies across the team. Key Skills & Experience: * Sales and Customer Service Expertise: Minimum 1 year experience in a customer-facing or administrative support role within a sales environment. * Organized & Detail-Oriented: Strong organizational skills and excellent attention to detail to ensure processes are executed flawlessly. * Effective Communication: Exceptional interpersonal skills with the ability to manage inquiries professionally and share valuable customer feedback with internal teams. * Basic Excel Skills: Experience creating and analysing spreadsheets to track and report on data. * Multi-tasking & Time Management: Ability to juggle multiple priorities in a fast-paced environment while maintaining accuracy and meeting deadlines. * Problem Solver: Ability to confidently say no when necessary, while providing solutions that align with the business’s goals. * Experience with Freshdesk (advantageous). Benefits: * Competitive Salary & Career Growth: Opportunity to develop within a growing business with real career progression. * Comprehensive Benefits Package: * 25 days holiday + 8 bank holidays * 2 weeks paid sabbatical after 5 years of service * Pension and private health insurance * Monthly staff events and Perkbox access * Free parking and eye tests * Mental health support and enhanced maternity leave