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- Tasks: Join a dynamic sales team and assist with customer needs daily.
- Company: Be part of a thriving business working with top UK brands.
- Benefits: Enjoy a fun, collaborative environment with growth opportunities.
- Why this job: Kickstart your sales career while helping customers and learning tech.
- Qualifications: 1+ years in customer service or admin; organized and detail-oriented.
- Other info: Ideal for tech lovers eager to advance in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Would you love to be part of a fast-paced sales team dealing with products being used by some of the UKs biggest brands? This amazing business are looking for someone who loves helping out, is great with customers and wants to start their career in sales to work within their sales team. You will be working in a fun but-hardworking environment where everyone gets on and pulls together to get things done, you will ideally have a love of technology and desire to learn the ropes and ambition to move up within the business Things you’ll be doing * Handle customers’ needs in all aspects. * Pulling quotes together for b2c customers. * Answering phone calls and diverting where necessary. * Responding to both positive and negative feedback reviews. * Main point of contact for the trade counter. * Customer collections / returns. * Solving customer delivery issues. * Voicing ideas on customer success improvements. * Get quotes checked by technical when needed. * Arrange international shipments (Quotes & booking) * The business may require a need to further support account managers, processing POs, creating quotes. * Giving excellent customer service 100% of the time. * Escalate complaints to senior managers. Skills Needed * 1+ years in a customer facing or administration role. * Well organised with a great attention to detail. * Great with customers, handling all enquiries with a positive attitude and sharing valuable customer feedback with the relevant teams. * High degree of multi-tasking and time management capability. * Someone who can prioritise and is well organised
Customer Support Administrator employer: The Independent Recruiter Hub
Contact Detail:
The Independent Recruiter Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the products and services offered by the company. Understanding what you’ll be supporting will not only help you answer customer queries more effectively but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling both positive and negative feedback. Being able to demonstrate how you would approach customer interactions can set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research common customer service challenges in the industry and think about how you would address them. Bringing these insights into your conversations can demonstrate your proactive approach and readiness to contribute.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and skills required for the Customer Support Administrator position, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or administration. Emphasize your organizational skills, attention to detail, and any experience you have with technology or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to grow within the company. Mention specific examples of how you've handled customer inquiries or resolved issues in the past.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Highlight your eagerness to learn and contribute to the team, as well as your ambition to advance within the business.
How to prepare for a job interview at The Independent Recruiter Hub
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to maintain a positive attitude, even in challenging situations.
✨Demonstrate Your Organizational Skills
Since the role requires great attention to detail and multi-tasking, be ready to discuss how you prioritize tasks and stay organized. You might want to mention any tools or methods you use to keep track of your responsibilities.
✨Express Your Love for Technology
The job mentions a love of technology as an ideal trait. Be sure to talk about any relevant tech experience you have, whether it's software, tools, or systems that you've used in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to common situations, such as dealing with a difficult customer or resolving a delivery issue, to show your problem-solving skills.
