IT Support & Microsoft 365 Administrator | UK/Swindon | IR 445

Improve International was established in 1998 by a group of veterinary surgeons from across the UK. We run Continuous Professional Development training from veterinary professionals to help develop the skills and knowledge required in practice.

Our programmes utilise a combination of review lectures, case-based discussion and, where applicable, hands-on practical sessions. Within Improve we also have the function of ‘The International School of Veterinary Postgraduate Studies (ISVPS)’. This function is dedicated to providing veterinary surgeons, nurses and technicians with high quality, achievable qualifications that are recognised internationally. We are an international organisation with offices in the UK and Portugal.

First point of contact for IT support across both UK sites, resolving day-to-day hardware, software and connectivity issues for staff, tutors and students. Alongside the helpdesk, the roleholder administers the Microsoft 365 tenant — user lifecycle, Exchange Online, SharePoint/OneDrive, Teams, Intune and Entra ID — and keeps devices and accounts secureand compliant. It is a hands-on role, split between on-site presence, remote support and tenant administration, working closely with the central IT team.

Helpdesk and end-user support

• Act as first- and second-line support for staff, tutors and students at both sites, via the ticketing system (Jira Service Management), phone, Teams and in person.
• Log, prioritise and resolve tickets within agreed SLAs; escalate to the central IT team or third-party suppliers where needed and keep users informed.
• Set up, image and deploy laptops, desktops, and peripherals; manage the device lifecycle from procurement to secure disposal.
• Support classroom, lecture-theatre and practical-training AV equipment, printers and meeting-room technology; ensure teaching spaces are ready for each course or cohort.
• Onboard new starters and offboard leavers: accounts, licences, equipment and access reviews.
• Maintain the hardware and software asset register and keep it accurate.
• Produce clear user guides and knowledge-base articles; deliver short inductions on Microsoft 365 and security awareness.

Microsoft 365 administration

• Administer Entra ID: user and group lifecycle, licence assignment, MFA, Conditional Accessand guest access.
• Manage Exchange Online: mailboxes, shared mailboxes, distribution lists, mail flow rules andanti-spam/phishing policies (Defender for Office 365).
• Administer SharePoint Online, OneDrive and Teams: site provisioning, permissions, retention, storage housekeeping and governance in line with group policy.
• Enrol and manage Windows, macOS and mobile devices in Intune: compliance policies,configuration profiles, application deployment and patching.
• Monitor the Microsoft 365 service health and Secure Score; act on recommendations andreport on tenant hygiene.
• Support Microsoft 365 projects led by the central IT team (migrations, policy changes, new workloads).

Networking and site infrastructure

• Provide first-line support for local networks and Wi-Fi at both sites, liaising with the managed network provider on faults and changes.
• Maintain network cabinets, patching and basic documentation for each site.

Security and compliance

• Apply group security standards: endpoint protection, encryption, patching, least-privilege access and periodic access reviews.
• Respond to security alerts and suspected phishing; participate in incident response under theIT Director's direction.
• Support UK GDPR and PCI DSS obligations: data-handling queries, subject-access requestsand audit evidence.

General

• Travel between the Swindon and Abingdon sites on an agreed rota and at short notice whenrequired.
• Keep accurate records in the ticketing system and asset register.
• Contribute to the IT team's continuous-improvement work and undertake other reasonableduties as required.

• 2+ years experience in an IT support or service-desk role supporting 100+ users; hands-on Microsoft 365 tenant administration (Entra ID, Exchange Online, SharePoint, Teams, Intune)
• Windows 10/11 and Office apps to an advanced level; Intune device enrolment and policy; basic networking (DHCP, DNS, VLANs, Wi-Fi) and printer troubleshooting; ticketing-system experience
• Working knowledge of MFA, Conditional Access, Defender and endpoint protection; understanding of UK GDPR as it applies to IT
• GCSE English and Maths (or equivalent); relevant IT qualification or demonstrable equivalent experience
• Clear, patient communicator with non-technical users; organised and able to prioritise a busy queue; takes ownership through to resolution; comfortable working largely alone on site with a remote team
• Full UK driving licence and access to a vehicle (regular travel between Swindon and Abingdon); right to work in the UK; willing to undergo a basic DBS check (students on site)
• Occasional travel to the Porto office

Annual Leave Entitlement: UK 25 days increasing an additional day after 3 years of service and again by an additional day after 10 years service - to a total of 27 days per annum.

Additional Leave: Office closure on the afternoon of the 24th December and the the afternoon of the 31st December each year.

Pension: UK Employee 4% and Employer 5%.

Healthcare: Healthcare cash back plan

Weekly Hours: UK 37.5

Working Arrangements: The practical programs run across the week and can include some evenings and weekends.

Base: Office based in Swindon with some hybrid working available.

Annual bonus: Discretionary Annual Bonus (based on company and personal performance)

Vision Testing: Eye care voucher for eye testing UK.

Maternity/Adoption Leave: 16 weeks company maternity leave/pay

Paternity/Adoption leave

Electric Car Scheme: UK Salary Sacrifice

EAP: Employee Assistance Programme - available 24/7 phone line

Refer a friend programme

Shopping discount portal

Bring your dog to work

Free tea and coffee

Parking