At a Glance
- Tasks: Be the voice of our new hotel, connecting calls and assisting guests with a smile.
- Company: Join Imperial London Hotels, a family-run company with a rich 187-year legacy.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work environment in central London.
- Other info: Great opportunity for career growth in a dynamic hospitality setting.
- Why this job: Be part of an exciting new hotel opening and create memorable experiences for guests.
- Qualifications: Tech-savvy, confident, and customer-focused individuals are encouraged to apply.
The predicted salary is between 24000 - 30000 £ per year.
Location: Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role: We're searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You'll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You'll Be Doing:
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
Switchboard Coordinator employer: The Imperial
Imperial London Hotels is an exceptional employer, offering a supportive and family-oriented work culture that values each team member's contribution. With a focus on employee growth and development, staff can take advantage of training opportunities and career progression within the company. Located in the vibrant Bloomsbury area, working at The Imperial not only provides a chance to be part of a historic establishment but also to engage with a diverse clientele in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Imperial. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Imperial
Don't be shy about reaching out to The Imperial directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Switchboard Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Imperial and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Imperial
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
