At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: The Imperial Torquay, a stunning Victorian hotel with a vibrant culture.
- Benefits: Competitive pay, service charge, tips, and free meals on duty.
- Other info: Flexible rotas, excellent career progression, and unique milestone rewards.
- Why this job: Join a fun team, make friends, and enjoy beautiful sea views.
- Qualifications: Experience in hospitality and a passion for guest service.
The predicted salary is between 20000 - 25000 € per year.
Location: The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, offering breathtaking sea views and a host of leisure facilities, making it a fun and picturesque location to work in. Just a short walk from the main train station and town centre, the hotel is really accessible for our employees. Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they create memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that. We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require as part of our Employee Assistance Programme.
- We sustain you physically too; meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels is unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you're the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in Torquay employer: The Imperial Torquay - Reception
The Imperial Torquay is an exceptional employer, offering a vibrant work culture where employees are encouraged to build friendships and support one another. With competitive pay, generous discounts across our family of hotels, and unique development pathways for career growth, we prioritise the well-being and professional advancement of our team members. Located in a stunning seaside setting, our hotel provides a picturesque backdrop for creating memorable experiences for both guests and staff alike.
Contact Detail:
The Imperial Torquay - Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Torquay
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out The Imperial Torquay's website and social media. Familiarising yourself with their culture and offerings will help you connect better during your chat.
✨Tip Number 2
Practice your hosting skills! Think about how you would welcome guests and handle their requests. Role-play with a friend or family member to get comfortable with common scenarios you might face as a receptionist.
✨Tip Number 3
Be ready to show your personality! The team at The Imperial Torquay values passion and friendliness, so don’t hold back on sharing your enthusiasm for hospitality during your conversation.
✨Tip Number 4
Don’t forget to reach out via WhatsApp! If you have any questions or want to make a great first impression, send them a message with FAMILYFIRST. It’s a casual way to show your interest and get the ball rolling!
We think you need these skills to ace Hotel Receptionist in Torquay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight any relevant experience in similar roles. Mention specific skills that align with what we’re looking for, like customer service or teamwork, to catch our eye!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors – first impressions matter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our amazing perks!
How to prepare for a job interview at The Imperial Torquay - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Torquay and its unique offerings. Familiarise yourself with the hotel’s history, amenities, and local attractions. This will not only impress your interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel. During the interview, highlight your experience in customer service and share specific examples of how you've made guests feel welcome in previous roles. Remember, it’s all about creating memorable experiences!
✨Emphasise Team Spirit
The job description mentions the importance of teamwork. Be prepared to discuss how you’ve collaborated with colleagues in the past. Share stories that demonstrate your ability to support others and contribute to a positive work environment.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. During your interview, express your willingness to adapt to different situations and schedules. This shows that you understand the dynamic nature of the role and are ready to muck in wherever needed.
