At a Glance
- Tasks: Welcome guests, transport luggage, and create memorable experiences.
- Company: The Imperial Torquay, a stunning Victorian hotel with a vibrant culture.
- Benefits: Competitive pay, tips, discounts, and access to gym and pools.
- Other info: Flexible hours and great opportunities for personal growth.
- Why this job: Join a friendly team and make guests' stays unforgettable.
- Qualifications: Experience in a similar role and a passion for hospitality.
The predicted salary is between 20000 - 25000 € per year.
Location: The Imperial Torquay is a magnificent 19th Century 152‑bedroom Victorian four‑star hotel with breath‑taking sea views, plus a host of leisure facilities. It is a short walk from the main train station and town centre, and offers staff car parking and free use of the hotel’s gym and swimming pools.
Come and join our team as a Luggage Porter and let your passion and personality shine. Our culture is important to us, and we encourage everyone to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar position.
As a Luggage Porter you will play a key part in ensuring our guests have memorable experiences.
Key Responsibilities- Make sure guests have a great welcome, advise on local hot spots, or just have a chat.
- Ensure luggage is carefully and safely transported to and from rooms.
- Build friendships with colleagues and foster close relationships across all teams.
- Create memorable experiences for all guests.
- Support other departments from time to time, helping each other across teams.
We value work/life balance and try to be fair with rosters. We ask for flexibility, and in return we offer flexibility.
Perks and Benefits- Competitive pay with service charge and tips on top.
- Access to the Perkbox platform for retail and hospitality perks.
- Excellent discounts across our family of hotels – 25% off food.
Porter employer: The Imperial Torquay - Reception
The Imperial Torquay is an exceptional employer, offering a vibrant work culture where teamwork and thoughtfulness are at the heart of our operations. With competitive pay, flexible rosters, and access to fantastic perks like discounts across our hotel family and free use of leisure facilities, we prioritise employee well-being and growth. Join us in creating memorable experiences for our guests while enjoying a supportive environment that values your contributions.
Contact Detail:
The Imperial Torquay - Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, facilities, and local attractions. This way, when you chat with guests, you can give them insider tips and make their stay even more enjoyable.
✨Tip Number 2
Show off your personality! When you meet guests, let your passion for hospitality shine through. A warm smile and a friendly chat can turn a good experience into a great one, so don’t hold back!
✨Tip Number 3
Network with your colleagues! Building friendships with your team not only makes work more enjoyable but also helps create a supportive environment. Plus, you never know when you might need a hand from another department!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Imperial Torquay.
We think you need these skills to ace Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the role of Luggage Porter. Highlight any relevant experience you have in similar positions and how it aligns with our values of thoughtfulness and creating memorable experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Imperial Torquay!
How to prepare for a job interview at The Imperial Torquay - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Torquay. Familiarise yourself with its history, facilities, and the local area. This will not only impress the interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a Luggage Porter, you'll be interacting with guests regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to make someone's day better.
✨Emphasise Teamwork
This role requires collaboration with various departments. Highlight your ability to work well in a team and share instances where you've supported colleagues or contributed to a positive work environment. It’s all about building those friendships!
✨Be Ready for Flexibility Questions
Since the job requires flexibility in rosters, be prepared to discuss your availability and willingness to adapt. Show that you understand the importance of teamwork and are ready to step in wherever needed to ensure smooth operations.
