At a Glance
- Tasks: Welcome guests, manage check-ins, and provide local recommendations.
- Company: The Imperial Torquay, a stunning Victorian hotel with a vibrant culture.
- Benefits: Competitive pay, service charge, tips, and discounts across hotels.
- Other info: Flexible rotas, supportive team environment, and access to leisure facilities.
- Why this job: Join a fun team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and a friendly, outgoing personality.
The predicted salary is between 20000 - 25000 € per year.
The Imperial Torquay is a magnificent 19th Century 152-bedroom Victorian four-star hotel, offering breathtaking sea views and a host of leisure facilities, making it a fun and picturesque location to work in. Just a short walk from the main train station and town centre, the hotel is easily accessible for our employees. Some staff car parking is available on site, as is free use of all the hotel's leisure facilities, including our gym and swimming pools.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll play a large part in making sure they create memories to last a lifetime.
Check out some of the key points about the role:
- Hosting our guests from check-in to check-out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- We want our employees to build close relationships across all teams.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
To say thank you, we have many perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food.
Hotel Receptionist employer: The Imperial Torquay - Reception
The Imperial Torquay is an exceptional employer, offering a vibrant work culture where employees are encouraged to build friendships and support one another. With competitive pay, access to leisure facilities, and a commitment to work/life balance, our team members enjoy a fulfilling and rewarding experience in a stunning seaside location. Join us to create memorable experiences for our guests while benefiting from generous discounts and perks.
Contact Detail:
The Imperial Torquay - Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Make sure to showcase your personality during the interview! We want to see how you connect with others, so be yourself and let your passion for hospitality shine through.
✨Tip Number 2
Research the hotel and its culture before your interview. Knowing about The Imperial Torquay's history and values will help you stand out and show us that you're genuinely interested in being part of our team.
✨Tip Number 3
Practice common interview questions related to customer service and teamwork. We love candidates who can demonstrate their experience and how they handle different situations with guests.
✨Tip Number 4
Don’t hesitate to reach out via WhatsApp with FAMILYFIRST to chat with us! It’s a great way to get to know us better and ask any questions you might have before applying.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience you have, especially in customer service or hospitality. We love seeing how your skills match what we’re looking for!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read through your experience and skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you can find all the info you need about the role there!
How to prepare for a job interview at The Imperial Torquay - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial Torquay. Familiarise yourself with its history, facilities, and the local area. This will not only impress your interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, share examples of how you've successfully interacted with customers in the past. Highlight your ability to create memorable experiences and build relationships, as this aligns perfectly with the hotel's culture.
✨Emphasise Flexibility and Team Spirit
The job requires flexibility and teamwork. Be ready to discuss times when you've adapted to changing situations or helped colleagues in other departments. This shows that you're a team player who values collaboration, which is crucial for the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the hotel’s approach to guest satisfaction or how they foster team relationships. This demonstrates your genuine interest in the role and the company culture, making you stand out as a candidate.
