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- Tasks: Lead hotel operations during night shifts, ensuring guest satisfaction and safety.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality experience.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team creating memorable experiences in a historic hotel setting.
- Qualifications: Previous experience as a Night Manager or Assistant Front Office Manager is required.
- Other info: Opportunity to grow with a flagship hotel opening in 2026.
Night Manager
Imperial London Hotels based at the Royal National Hotel
44 Hours (4 Nights out of 7 Nights a week pro-rota, 12 hours shift)
£40,000 (Depending on experience) + Benefits
About ILH
Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK’s largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2026.
We are now recruiting for a Night Manager at the Royal Hotel based in the heart of Bloomsbury, London.
As Night Manager you will have full responsibility for overseeing and directing all hotel operations and services during the night shift, maintaining both a great guest experience and ensure a seamless handover of any financial information, KPI targets, check the guests in/out, take payments and night audits for the Front Office Management team in the morning.
With the safety and security of our guests and team as our highest priority, you ll ensure that regular Health and Safety checks are conducted as part of your shift with responsibility for any emergency procedures and evacuation, attending to any incidents, but with the least amount of disruption and disturbance to the hotel operations as is practicable and possible.
Leading by example at all times so the Night team deliver an exceptional journey from check-in to check-out, addressing any shortfall in service quality and operating standards, creating a great impression no matter what time our guests are visiting our hotels.
What we d like from you
- Previous operational experience as a Night Manager or an experienced Assistant Front Office Manager/Duty Manager.
- Passion for hospitality you are all about creating memorable experiences for others no matter what time of day.
- With your excellent organisation skills, you ll be able to multi-task and also adapt to changing priorities.
- You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- Previous knowledge of Opera is desirable.
What you will get in return
- 28 Days Holiday pro-rata increasing with length of service up to 33 days
- Free meals on duty
- Uniform & dry-cleaning
- Workplace pension scheme
- £300 Refer a Friend Scheme
- Employee recognition
- Employee awards
- Social events
- Interest-free Season Ticket Loan / Travelcard Loan
- 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
- Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
- Shopping discounts across several high-street brands and online retailers (via Each Person)
- Nursery Scheme via Each Person (subject to eligibility)
- Early Pay – Instantly access a portion of the pay you ve already earned
- Mental health first aiders support & well-being
- Employee Assistance Programme- Supported by Hospitality Action
Night Manager employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarize yourself with the specific operations of a night manager in a hotel setting. Understanding the unique challenges and responsibilities that come with overseeing hotel operations during the night shift will help you stand out as a candidate.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams, especially in high-pressure situations. Be prepared to share examples of how you've successfully led a team to deliver exceptional guest experiences during your previous roles.
✨Tip Number 3
Showcase your knowledge of health and safety protocols relevant to the hospitality industry. Being able to discuss how you would handle emergency procedures and ensure guest safety will demonstrate your readiness for the role.
✨Tip Number 4
If you have experience with Opera or similar hotel management systems, make sure to mention it. Familiarity with these tools can give you an edge, as it shows you're ready to hit the ground running.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Manager position. Understand the responsibilities and required skills, such as operational experience and leadership qualities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience as a Night Manager or in similar roles like Assistant Front Office Manager. Use specific examples that demonstrate your ability to manage operations during night shifts and ensure guest satisfaction.
Showcase Your Passion for Hospitality: Express your passion for creating memorable experiences in your application. Share anecdotes or experiences that illustrate your commitment to hospitality and how you handle challenges under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles that highlight your commitment to exceptional service, especially during night shifts.
✨Demonstrate Leadership Skills
As a Night Manager, you'll need to lead your team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and guided your team in previous positions, particularly in high-pressure situations.
✨Highlight Your Organizational Abilities
Since the role requires excellent organizational skills, be ready to talk about how you manage multiple tasks and adapt to changing priorities. Use real-life scenarios to illustrate your ability to stay calm and efficient during busy nights.
✨Familiarize Yourself with Opera
If you have experience with Opera or similar hotel management software, mention it during the interview. If not, consider doing some research or a quick tutorial to show your willingness to learn and adapt to the hotel's systems.
