At a Glance
- Tasks: Provide first and second line IT support across our hotels, ensuring tech runs smoothly.
- Company: Join the Imperial London Hotels family, a historic and innovative hospitality group.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Other info: Dynamic role with travel, on-call duties, and excellent career growth potential.
- Why this job: Make a real impact in a fast-paced, lively setting while enhancing guest experiences.
- Qualifications: 3 years in IT support, strong tech skills, and a passion for hospitality.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an ICT Support Technician to join Imperial London Hotels, providing first line and second line support across the group. Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
As an ICT Support Technician, you will be at the forefront of our technological operations, providing support to our staff and ensuring that all IT equipment and software are functioning optimally. Your responsibilities will include troubleshooting hardware and software issues, configuring new devices, and providing training to team members on various IT systems. You will work closely with our management team to implement new technologies that enhance our services and improve the overall guest experience.
We are looking for individuals with a strong background in IT support, excellent problem-solving skills, and a passion for technology. You should be able to communicate effectively with a diverse range of people, demonstrating patience and professionalism. A keen interest in the hospitality sector is essential, as you will be working in a fast-paced and lively environment where exceptional customer service is paramount.
You will provide hands-on technical support to staff and management across multiple properties, troubleshoot hardware, software, and network issues, and play a key role in maintaining our critical systems from Office 365 and Active Directory to guest Wi-Fi, PMS, EPOS, and backup/disaster recovery processes. You will collaborate with external vendors, manage our helpdesk system, maintain detailed documentation, support compliance with GDPR, PCI DSS, and corporate policies, and contribute to projects that drive our ongoing modernisation.
This is a hands-on, varied position with regular travel between properties, participation in an on-call rota (around 1 week per month), and the flexibility to respond to emergencies outside normal hours. If you thrive in a fast-paced hospitality environment where no two days are the same, this is the perfect opportunity to make a real impact.
What we’re looking for:
- At least 3 years’ experience in a similar IT support role
- Strong hands-on knowledge of Windows Server 2012, Microsoft Office 365, Active Directory, and Group Policy
- Solid understanding of networking fundamentals (LAN/WAN, DHCP, TCP/IP), wireless networks, and ideally some exposure to switches, VOIP, routing/switching, or backups/DR
- Proven ability to troubleshoot desktop, hardware, and software issues efficiently and professionally
- Excellent English communication skills — confident across face-to-face, phone, email, Teams, and more
- A / Network or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL)
- A genuine passion for technology combined with top-tier customer service mindset
- Enthusiasm for the hospitality industry and working in a lively, people-focused setting
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
ICT Support Technician in London employer: The Imperial London Hotels Ltd
Imperial London Hotels is an exceptional employer that values its employees as part of the ILH Family, fostering a supportive and collaborative work culture. With over 180 years of heritage, we offer extensive benefits including generous holiday allowances, training opportunities, and discounts across our hotels and restaurants, all set in the vibrant heart of Bloomsbury. Join us to thrive in a dynamic environment where your passion for technology and hospitality can truly make a difference.
Contact Details:
The Imperial London Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those already working at Imperial London Hotels. A friendly chat can go a long way, and who knows, they might even put in a good word for you!
✨Tip Number 2
Prepare for the interview like it’s a tech emergency! Brush up on your troubleshooting skills and be ready to showcase your knowledge of Windows Server, Office 365, and networking fundamentals. Show them you’re the go-to person for all things IT!
✨Tip Number 3
Don’t just talk about your skills; demonstrate them! If you get the chance, share examples of how you’ve solved problems in previous roles. This will show that you’re not just a tech whiz but also someone who can handle real-life challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ILH family. Let’s make this happen together!
We think you need these skills to ace ICT Support Technician in London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your love for technology shine through! We want to see how your skills and enthusiasm can enhance our IT support at Imperial London Hotels.
Tailor Your CV:Make sure your CV is tailored to the ICT Support Technician role. Highlight your relevant experience with Windows Server, Office 365, and any customer service roles you've had. We want to see how you fit into our ILH family!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server 2012, Microsoft Office 365, and Active Directory. Be ready to discuss how you've tackled hardware and software issues in the past, as well as any networking fundamentals you’re familiar with. This will show that you're not just a techie but someone who can apply their skills effectively.
✨Show Your Customer Service Skills
Since this role is all about supporting staff and enhancing guest experiences, be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate clearly and patiently, especially when dealing with non-technical colleagues.
✨Demonstrate Your Passion for Hospitality
Imperial London Hotels values a genuine interest in the hospitality sector. Share why you love working in this industry and how you believe technology can improve guest experiences. This will help you connect with the interviewers and show that you’re a good cultural fit.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to troubleshoot a problem on the spot. Practice thinking aloud as you work through these scenarios, as it demonstrates your problem-solving process and helps the interviewers understand your thought patterns.
