At a Glance
- Tasks: Provide first and second line IT support across our hotels, ensuring tech runs smoothly.
- Company: Join the Imperial London Hotels family, a historic and innovative hospitality group.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Other info: Dynamic role with travel, on-call duties, and excellent career growth potential.
- Why this job: Make a real impact in a fast-paced, lively setting while enhancing guest experiences.
- Qualifications: 3 years in IT support, strong tech skills, and a passion for hospitality.
The predicted salary is between 30000 - 42000 £ per year.
An opportunity has arisen for an ICT Support Technician to join Imperial London Hotels, providing first line and second line support across the group. Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises.
As an ICT Support Technician, you will be at the forefront of our technological operations, providing support to our staff and ensuring that all IT equipment and software are functioning optimally. Your responsibilities will include troubleshooting hardware and software issues, configuring new devices, and providing training to team members on various IT systems. You will work closely with our management team to implement new technologies that enhance our services and improve the overall guest experience.
We are looking for individuals with a strong background in IT support, excellent problem-solving skills, and a passion for technology. You should be able to communicate effectively with a diverse range of people, demonstrating patience and professionalism. A keen interest in the hospitality sector is essential, as you will be working in a fast-paced and lively environment where exceptional customer service is paramount.
You will provide hands-on technical support to staff and management across multiple properties, troubleshoot hardware, software, and network issues, and play a key role in maintaining our critical systems from Office 365 and Active Directory to guest Wi-Fi, PMS, EPOS, and backup/disaster recovery processes. You will collaborate with external vendors, manage our helpdesk system, maintain detailed documentation, support compliance with GDPR, PCI DSS, and corporate policies, and contribute to projects that drive our ongoing modernisation.
This is a hands-on, varied position with regular travel between properties, participation in an on-call rota (around 1 week per month), and the flexibility to respond to emergencies outside normal hours. If you thrive in a fast-paced hospitality environment where no two days are the same, this is the perfect opportunity to make a real impact.
What we’re looking for:
- At least 3 years’ experience in a similar IT support role
- Strong hands-on knowledge of Windows Server 2012, Microsoft Office 365, Active Directory, and Group Policy
- Solid understanding of networking fundamentals (LAN/WAN, DHCP, TCP/IP), wireless networks, and ideally some exposure to switches, VOIP, routing/switching, or backups/DR
- Proven ability to troubleshoot desktop, hardware, and software issues efficiently and professionally
- Excellent English communication skills — confident across face-to-face, phone, email, Teams, and more
- A / Network or equivalent certification (desirable: Microsoft certifications like MCP/MCSA, ITIL)
- A genuine passion for technology combined with top-tier customer service mindset
- Enthusiasm for the hospitality industry and working in a lively, people-focused setting
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
ICT Support Technician in London employer: The Imperial London Hotels Ltd
Imperial London Hotels is an exceptional employer that values its employees as part of the ILH Family, fostering a supportive and collaborative work culture. With over 180 years of heritage, we offer extensive benefits including generous holiday allowances, training opportunities, and discounts across our hotels and restaurants, all set in the vibrant heart of Bloomsbury. Join us to thrive in a dynamic environment where your passion for technology and hospitality can truly make a difference.
Contact Details:
The Imperial London Hotels Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Imperial London Hotels Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Imperial London Hotels Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Imperial London Hotels Ltd!
✨Direct Apply to The Imperial London Hotels Ltd
Let's not forget to apply directly through the The Imperial London Hotels Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Imperial London Hotels Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Imperial London Hotels Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
