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- Tasks: Create memorable experiences for guests from check-in to check-out.
- Company: Join a family-run hotel with a rich 185-year legacy.
- Benefits: 28 days holiday, training opportunities, and discounts across hotels and restaurants.
- Why this job: Meet diverse guests and grow your career in a vibrant London setting.
- Qualifications: 1 year of front office experience and a passion for customer service.
- Other info: Dynamic team environment with excellent career progression opportunities.
The predicted salary is between 25856 - 25856 £ per year.
Day Receptionist at Imperial London Hotels Group based at President Hotel. 40 hours (5 out of 7 days weekly rota) £25,856.00.
Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family-run hotel? If so, we’d love to hear from you!
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional customer service, you will ensure every guest receives an authentic London experience.
Why Join Us?
This is a great opportunity to enhance your experience in front office operations; we provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager to Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you’ll gain the skills and experience needed to thrive and progress in your role. No two days are the same. You’ll interact with guests from around the world and work as part of a close-knit, supportive team. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, the President Hotel offers an exciting workplace in the very centre of London. With 523 rooms, a lively on-site restaurant and bar, and the unforgettable Faulty Towers Dining Experience, it’s a hub of energy, entertainment, and charm.
What we’re looking for:
- 1 Year of Experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem-solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team-oriented attitude
- Happy to work in a fast-paced environment
Desirable (not essential but a plus!):
- Proficiency in multiple languages
- Proficiency in OPERA (PMS System)
What you will get in return:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
You can explore additional benefits here:
About Us:
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride. We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today.
Hotel Receptionists in London employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionists in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and the unique experiences offered. This way, when you chat with guests, you can provide them with insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Since you'll be meeting guests from all over the world, it’s essential to be warm and approachable. Try role-playing different scenarios with friends or family to boost your confidence in handling various guest interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of potential challenges you might face at the front desk and brainstorm solutions. Being prepared will help you handle any situation smoothly and keep guests happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our family-run hotel team.
We think you need these skills to ace Hotel Receptionists in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you connect with people, so don’t be afraid to share a bit about yourself and why you love customer service!
Tailor Your Experience: Make sure to highlight your relevant experience as a Front Office Receptionist. We’re looking for someone who knows the ins and outs of hotel operations, so mention any specific skills or achievements that relate to the role.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our family-run hotel!
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a Receptionist, you’ll be the face of the hotel. Practice your warm greetings and friendly conversation starters. Think of examples from your past experiences where you’ve made guests feel welcome and at ease.
✨Be Ready for Scenarios
Prepare for situational questions that test your problem-solving abilities. Think about times when you had to handle difficult situations or complaints and how you resolved them. This will demonstrate your ability to stay calm under pressure.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
