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- Tasks: Lead a dynamic reception team to create unforgettable guest experiences.
- Company: Join Imperial London Hotels, a family-owned business with over 180 years of hospitality excellence.
- Benefits: Enjoy 28 days holiday, discounts, training opportunities, and social events.
- Why this job: Be part of a vibrant culture focused on guest satisfaction and professional growth.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
- Other info: Flexible working hours and a chance to work in the UK's largest hotel.
The predicted salary is between 25000 - 32000 £ per year.
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: * Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. * Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. * Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards * Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. * Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. * Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we’d like from you * Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation * A Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day. * Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. * Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike * A multi-tasker – with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. * You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. * A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. * A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you’ll get in return * Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. * Reward and recognition schemes including discounts across a number of high street brands * 50% discount to friends and family at our hotels (excluding Morton Hotel) * Employee Assistance Programme * Workplace pension scheme * Interest free season ticket loan (after probation) * Training and development through our ILH Group Academy to support your career development and growth. * Employee recognition awards, Christmas Party and other social events. * Free Meals on site * Local discounts at Gym, Dry Cleaners, Restaurant outlets
Hotel Reception Manager employer: The Imperial London Hotels Ltd
Contact Detail:
The Imperial London Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Familiarise yourself with the Royal National Hotel and its unique heritage. Understanding the hotel's history and culture will help you connect with the team and demonstrate your passion for hospitality during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight specific instances where you motivated your team or improved service quality, as this aligns perfectly with the responsibilities of the Reception Manager.
✨Tip Number 3
Brush up on your knowledge of revenue management and budgeting. Being commercially focused is key for this role, so be ready to discuss how you've maximised profits in past positions and how you would approach this at the Royal National Hotel.
✨Tip Number 4
Prepare to discuss your experience with guest satisfaction and complaint resolution. Think of specific examples where you turned a negative guest experience into a positive one, as this will demonstrate your ability to handle challenges effectively.
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reception or front of house roles. Emphasise your leadership skills and any experience with guest relations, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your previous roles that demonstrate your problem-solving skills and ability to handle guest complaints.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to multitask, and experience with budgeting and revenue management. These skills are essential for managing the reception team effectively.
Showcase Your Leadership Experience: Discuss your previous supervisory roles and how you have motivated and developed teams. Provide examples of how you have led by example and improved service quality in past positions.
How to prepare for a job interview at The Imperial London Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for creating memorable experiences for guests. Share specific examples from your previous roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Prepare for Scenario Questions
Expect questions about handling guest complaints and service shortfalls. Think of scenarios where you successfully resolved issues and be ready to explain your thought process and the outcomes.
✨Familiarise Yourself with the Company
Research Imperial London Hotels and their unique heritage. Understanding their values and culture will help you align your answers with what they are looking for in a candidate.
