At a Glance
- Tasks: Create memorable experiences for guests from check-in to check-out.
- Company: Family-run hotel in the heart of London with a rich legacy.
- Benefits: 28 days holiday, training opportunities, and discounts on stays and dining.
- Other info: Structured career path with excellent growth opportunities in a vibrant environment.
- Why this job: Join a dynamic team and enhance your customer service skills in hospitality.
- Qualifications: 1 year of front office experience and a passion for customer service.
The predicted salary is between 28071 - 28071 £ per year.
Do you love meeting new people and sparking conversations? Do you want to work in a unique, family‑run hotel? If so, we’d love to hear from you.
We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions. With your commitment to exceptional service, you will ensure every guest receives an authentic London experience and memorable stay.
Why Join Us
This is a great opportunity to enhance your experience in front‑office operations. We provide a structured career path: Receptionist → Reception Supervisor → Assistant Front Office Manager → Front Office Manager. With dedicated training opportunities from day one, you’ll gain the skills and experience needed to progress.
Located between Tavistock and Russell Square Gardens in Bloomsbury, the Royal National Hotel places you at the heart of London. The hotel features the on‑site Blooms Café and the fully refurbished London Pub, both open seven days a week.
What We’re Looking For
- 1 Year of experience as a Front Office Receptionist in the hotel industry
- A natural flair for customer service
- Positive and caring personality
- Problem‑solving abilities
- Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
- Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
- Professional proficiency in English
- Team‑oriented attitude
- Comfortable working in a fast‑paced environment
Desirable (not essential but a plus)
- Proficiency in multiple languages
- Proficiency in OPERA (PMS system)
What You Will Get In Return
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
About Us
With a 185‑year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London. Great hospitality starts with the right people. If you’re ready to bring your expertise to support our new chapter, please apply today!
Hotel Receptionist in London employer: The Imperial London Hotels Limited
Join our family-run hotel in the heart of Bloomsbury, where exceptional service and a warm atmosphere create a unique work environment. With structured career progression, comprehensive training from day one, and a range of benefits including generous holiday allowances and discounts, we are committed to fostering your growth and well-being. Experience the vibrant culture of London while being part of a dedicated team that values every member's contribution.
Contact Details:
The Imperial London Hotels Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Imperial London Hotels Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Imperial London Hotels Limited
Don't be shy about reaching out to The Imperial London Hotels Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Imperial London Hotels Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Imperial London Hotels Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
