Role: Room Attendant at The Imperial - New Hotel
Location: Bloomsbury, London
40 Hours (5 Days out of 7 days weekly rota)
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About The Role
We're looking for a detail-driven, hardworking Room Attendant to help deliver exceptional guest experiences. You'll ensure rooms are spotless, welcoming and maintained to the highest standards, supporting the wider housekeeping team in creating a comfortable stay for every guest.
What You'll Be Doing
- Clean and service guest rooms to brand standards, including beds, bathrooms, floors, surfaces and amenities.
- Work from daily room lists, arrivals and departures, completing every task to a consistent standard.
- Carry out seasonal tasks such as mattress turning, curtain cleaning and deep-clean duties.
- Report maintenance issues promptly and log all defects correctly.
- Handle guest laundry, lost property and room supplies in line with procedures.
- Fulfil guest requests politely, professionally and promptly.
- Maintain your service area, equipment and trolley to required standards.
- Follow all Health & Safety, COSHH, hygiene and manual-handling procedures.
Who You Are
- Experience in cleaning roles (domestic, industrial or hotel).
- Able to communicate in English at CEFR A1 level.
- High attention to detail, positive attitude and pride in personal presentation.
- Bonus: customer service experience, COSHH or Health & Safety awareness.
What's In It For You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Make an Impact?
If you take pride in high standards and enjoy delivering great service, we'd love to hear from you.
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Housekeeping Room Attendant employer: The Imperial London Hotels Limited
At The Imperial, a new lifestyle hotel in the heart of Bloomsbury, London, we pride ourselves on our family-run ethos and a legacy of 187 years dedicated to authentic guest experiences. As a Guest Experience Porter, you will be part of a warm and proactive team that values personal connections and attention to detail, with ample opportunities for growth through our ILH Training Academy. Enjoy a supportive work culture with competitive benefits, including generous holiday allowances, discounts, and wellbeing support, making us an excellent employer for those passionate about hospitality.
Contact Details:
The Imperial London Hotels Limited Recruitment Team
