The Imperial Hotel Blackpool is seeking a Guest Services Manager who brings warmth, hotel know-how and a genuine desire to make a difference. You’ll be at the heart of the guest experience, coordinating with teams to ensure every stay feels personal and well-handled.
You’ll help smooth the guest journey from welcome to resolution, turning feedback into practical improvements, and you’ll play a key role in delivering memorable service across RBH hotels.
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Guest Experience Leader — Warm, Seamless Stays employer: The Imperial London Hotels Limited
At The Imperial, a new lifestyle hotel in the heart of Bloomsbury, London, we pride ourselves on our family-run ethos and a legacy of 187 years dedicated to authentic guest experiences. As a Guest Experience Porter, you will be part of a warm and proactive team that values personal connections and attention to detail, with ample opportunities for growth through our ILH Training Academy. Enjoy a supportive work culture with competitive benefits, including generous holiday allowances, discounts, and wellbeing support, making us an excellent employer for those passionate about hospitality.
Contact Details:
The Imperial London Hotels Limited Recruitment Team
