Guest Experience Host - The Imperial Hotel - Bloomsbury, London
Role: Guest Experience Host at The Imperial
Location: Bloomsbury, London
About Us
Imperial London Hotels is a family run company with a 189-year legacy, dedicated to putting authentic London experiences within everyone's reach.
This summer, we opened the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role
We're looking for a warm, proactive and guest obsessed Guest Experience Host to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You'll Be Doing
- Welcome guests with genuine warmth and assist with luggage on arrival and departure
- Escort guests to their rooms and give a quick, confident introduction to hotel facilities
- Offer helpful local knowledge - from transport options to neighbourhood highlights
- Respond swiftly to guest requests, ensuring every interaction feels personal and polished
- Keep the lobby, driveway and entrance immaculate, organised and guest ready
- Manage luggage storage safely, accurately and with careAssist with taxis, ride share services, transport arrangements and group movements
- Coordinate with Reception, Concierge and Housekeeping for seamless service flow
- Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
- Support busy periods with professionalism and clear communication
- Uphold all health, safety and security procedures
- Contribute positively to team briefings and continuous improvement
Who You Are
- Experienced in guest facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
What's In It for You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry cleaning, plus discounted personal dry cleaning
- Interest free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Caf
- Employee funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
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Guest Experience Host - The Imperial Hotel - Bloomsbury, London employer: The Imperial London Hotels Limited
At The Imperial, a new lifestyle hotel in the heart of Bloomsbury, London, we pride ourselves on our family-run ethos and a legacy of 187 years dedicated to authentic guest experiences. As a Guest Experience Porter, you will be part of a warm and proactive team that values personal connections and attention to detail, with ample opportunities for growth through our ILH Training Academy. Enjoy a supportive work culture with competitive benefits, including generous holiday allowances, discounts, and wellbeing support, making us an excellent employer for those passionate about hospitality.
Contact Details:
The Imperial London Hotels Limited Recruitment Team
