Day Porter

Imperial Hotels London Group – Royal National & City Sleeper

£27,799.00 + Benefits

Do you love meeting new people and sparking conversations? Are you a friendly and organised team player with a knack for making others feel at ease? Do you want to work in a unique, family‑run hotel? If so, we’d love to hear from you!

We’re looking for a warm and welcoming Day Porter to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check‑in to check‑out. Your duties will include organising luggage efficiently, assisting guests with opening doors and handling belongings, delivering exceptional guest service such as answering inquiries about the hotel, local area and booking taxis, adhering to front‑office processes and procedures while maintaining high service standards, and upholding health and safety protocols such as emergency and evacuation procedures, reporting incidents, conducting floor walks and understanding the fire panel.

Why Join Us?

This is a great opportunity to enhance your experience in front‑office operations. We provide a structured career path from Receptionist, Front of House Coordinator, Reception Manager, Assistant Front Office Manager and Front Office Manager, supporting your growth every step of the way. With dedicated training opportunities from day one, you’ll gain the skills and experience needed to thrive and progress in your role.

What We’re Looking For

• 1 year of experience as a Front Office Concierge or Luggage Porter in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem‑solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Physical ability to perform repetitive tasks such as frequent lifting and carrying up to 30lbs, bending and standing throughout your shift
• Professional proficiency in English
• Team‑oriented attitude
• Happy to work in a fast‑paced environment

Desirable (not essential but a plus!)

• Proficiency in multiple languages

What You Will Get In Return

• 28 days holiday pro‑rata increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry‑cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest‑free season ticket loan / Travelcard loan
• 50% discount for friends and family in our hotels and 20% discount in our restaurants (subject to availability)
• Local discounts at gym, dry cleaners, bowling and restaurant outlets
• Early Pay – instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high‑street brands and online retailers (via Each Person)
• Nursery scheme via Each Person (subject to eligibility)
• Mental health first aiders support & well‑being
• Employee Assistance Programme – supported by Hospitality Action

About Us

Imperial Hotels London Group is a family‑run company with over 185 years of history. Our purpose is to provide authentic London experiences and memorable stays to all our guests, and we believe that starts with the right team. We are part of the Imperial London Family of Hotels, a family‑run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our eight hotels and nine restaurants in Bloomsbury.