At a Glance
- Tasks: Ensure guest safety and smooth operations at our vibrant rooftop bar.
- Company: Exciting new hotel opening in Bloomsbury, London.
- Benefits: 28 days holiday, training opportunities, discounts, and wellbeing support.
- Other info: Perfect role for those who thrive in high-energy environments.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in security, SIA Door Supervisor Licence, and strong communication skills.
Security Team Member at The Imperial (New Opening Hotel)
Location: Bloomsbury, London
About Us:
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and Arcus, the new destination rooftop bar, this will be a new beacon in the heart of Bloomsbury, London.
About the Role:
We’re looking for a calm, confident and service‑led Security Team Member to help create a safe, welcoming and smoothly run guest environment, with a strong focus on our vibrant rooftop bar. You’ll balance visible reassurance with discreet professionalism, supporting great guest flow, responsible service and positive experiences at every touchpoint.
What You’ll Be Doing:
- Maintain a calm, reassuring and professional presence across our guest‑facing areas
- Manage rooftop bar access, queues and guest flow, ensuring capacity limits are respected
- Support responsible alcohol service and welfare monitoring, escalating concerns to management when appropriate
- Respond promptly to incidents, guest concerns, lost property and welfare situations with empathy and sound judgement
- Carry out patrols, CCTV monitoring and security checks in line with established procedures
- Support crowd management during busy periods, events and group arrivals
- Work closely with duty management, bar teams and other departments to ensure seamless coordination
- Follow licensing objectives, risk assessments and life‑safety procedures at all times
- Communicate clearly with emergency services or local authorities when required
- Complete incident reports, shift handovers and daily updates accurately
- Represent the security team with a service‑focused mindset that enhances the overall guest experience
Who You Are:
- Experienced in a security role, ideally within a hotel, hospitality or guest‑facing environment
- Calm, approachable and confident, even in high‑pressure situations
- Strong interpersonal and communication skills
- Comfortable managing high‑volume environments such as rooftop bars or busy F&B venues
- A natural team player who values professionalism and collaboration
- SIA Door Supervisor Licence (essential)
- First Aid certificate (advantageous)
- Fluent in spoken English; additional languages are welcomed
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work and technology
- Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
Ready to Be the Calm in the Crowd?
If you take pride in welcoming guests while keeping everyone safe, supported and comfortable, we’d love to hear from you.
Security Officer / Door Supervisor employer: The Imperial Hotel
At The Imperial, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. As a new lifestyle hotel in the heart of Bloomsbury, London, we offer our Security Team Members not only competitive benefits such as 28 days holiday and extensive training opportunities but also a unique chance to be part of an exciting opening, ensuring a safe and welcoming environment for our guests while enjoying the dynamic atmosphere of our rooftop bar.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer / Door Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality or security industry. A personal recommendation can go a long way in landing that Security Officer role.
✨Tip Number 2
Show up prepared! If you get an interview, research The Imperial and its vibe. Understand their focus on guest experience and safety, and be ready to share how your skills align with their needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Security Team Member, you'll need to interact with guests and staff regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle high-pressure situations smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Imperial. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Security Officer / Door Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Security Officer role. Highlight any previous security or hospitality experience, especially in high-pressure environments like bars or hotels.
Craft a Compelling Cover Letter:Use your cover letter to showcase your calm and approachable nature. Share specific examples of how you've handled guest concerns or incidents in the past, demonstrating your service-focused mindset.
Show Off Your Qualifications:Don’t forget to mention your SIA Door Supervisor Licence and any First Aid certifications. These are essential for the role and will make you stand out as a candidate who’s ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team at The Imperial.
How to prepare for a job interview at The Imperial Hotel
✨Know the Venue Inside Out
Before your interview, take some time to research The Imperial and its offerings. Familiarise yourself with the layout, especially the rooftop bar, and understand the guest experience they aim to create. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Calmness
As a Security Officer, staying calm under pressure is key. Prepare examples from your past experiences where you successfully managed high-pressure situations. Share how you maintained professionalism while ensuring guest safety and comfort, as this will resonate well with the interviewers.
✨Highlight Your Team Spirit
This role requires collaboration with various teams. Be ready to discuss times when you worked closely with others, particularly in busy environments. Emphasise your ability to communicate clearly and support your colleagues, which is crucial for maintaining a seamless guest experience.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you handle incidents or guest concerns. Think of specific scenarios where you used sound judgement and empathy to resolve issues. This will demonstrate your capability to manage welfare situations effectively, which is essential for the role.
