Executive Housekeeper

An exciting opportunity has arisen at The Imperial Hotel, Llandudno. We are now seeking a professional and motivated Executive Housekeeper to lead our Housekeeping Department and uphold the excellence our guests expect.

As Executive Housekeeper, you will oversee all aspects of the housekeeping function, ensuring the highest levels of cleanliness, presentation, and service throughout the hotel. You will manage a dedicated team, maintain departmental budgets, and work closely with other departments to support seamless hotel operations.

Key Responsibilities

• Lead, train, and motivate the housekeeping team to deliver outstanding service.
• Oversee daily cleaning operations for guest rooms, public areas, and back-of-house spaces.
• Conduct regular inspections to ensure quality and consistency.
• Manage staff rotas, performance, and development.
• Control inventory, supplies, and budgets effectively.
• Ensure compliance with hotel standards, health & safety, and hygiene regulations.
• Coordinate with Front Office and Maintenance teams for efficient room turnaround and guest satisfaction.
• Handle guest requests, feedback, and any service issues professionally.

Requirements

• Previous experience as an Executive Housekeeper or Assistant Executive Housekeeper in a 4-star (or higher) hotel environment.
• Strong leadership, communication, and organisational skills.
• Excellent attention to detail and a passion for maintaining high standards.
• Ability to manage budgets, scheduling, and inventory.
• A proactive, hands-on approach with strong problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays as required.

What We Offer

• Competitive salary
• Full training and ongoing professional development.
• Staff discount in our gym and fitness suite Mint Condition and our 2 AA Rosette awardee restaurant
• Employee Assistance Programme
• Uniform provided
• Meals on duty

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Referral programme
• Sick pay

Ability to commute/relocate:

• Llandudno LL30 1AP: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please declare any criminal convictions

Work authorisation:

• United Kingdom (required)

Work Location: In person