At a Glance
- Tasks: Be the voice of The Imperial, connecting calls and assisting guests with top-notch service.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury, London.
- Benefits: Enjoy 28 days holiday, training opportunities, discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and a fun team atmosphere.
- Why this job: Make a real impact by ensuring seamless communication in a vibrant new hotel.
- Qualifications: Excellent phone skills, customer service experience, and multitasking abilities required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Bloomsbury, London
40 hours (5 of 7 days weekly rota)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re searching for a confident, tech-savvy and customer-focused Switchboard Coordinator. You’ll be the voice of the hotel—connecting calls, assisting guests and ensuring our communication channels run effortlessly around the clock.
What You’ll Be Doing:
- Operate the NEC Business ConneCT system, IP phones and PA systems with speed and accuracy.
- Handle calls professionally, providing clear information or directing callers to the right departments.
- Monitor system performance, report faults and follow procedures for emergency and priority calls.
- Manage wake-up calls, guest messages and call logging across systems including Opera and Telecom Eye.
- Ensure detailed record-keeping, smooth handovers and consistent communication standards.
- Provide out-of-hours support for staff and guests, maintaining a 24-hour service.
Who You Are:
- Excellent telephone manner with proven customer service experience.
- Strong written and spoken English, confident with MS Office and multitasking.
- Calm, organised and able to prioritise under pressure.
- Bonus: experience with switchboard systems or hospitality environments.
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
- Interest‑free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee‑funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme
Ready to be the Voice of the Hotel? If you excel at communication and love being at the heart of operations, we’d love to hear from you.
Switchboard Coordinator employer: The Imperial Hotel (New Opening)
Imperial London Hotels is an exceptional employer, offering a warm and inclusive work culture that prioritises employee wellbeing and growth. With a rich 187-year legacy, the company provides extensive benefits including generous holiday allowances, training opportunities, and discounts across its venues, all set in the vibrant heart of Bloomsbury, London. Join us at The Imperial, where your contributions will be valued, and you can play a key role in creating memorable experiences for our guests.
Contact Details:
The Imperial Hotel (New Opening) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Imperial Hotel (New Opening). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Imperial Hotel (New Opening)
Don't be shy about reaching out to The Imperial Hotel (New Opening) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Switchboard Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Imperial Hotel (New Opening) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Imperial Hotel (New Opening)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
