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- Tasks: Lead the night team, ensuring guest safety and smooth hotel operations.
- Company: Join a family-run hotel with a rich 187-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, training opportunities, and generous discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Take charge overnight and make a real impact on guest experiences.
- Qualifications: Experience in hospitality, strong decision-making, and excellent communication skills.
Location: Bloomsbury, London
44 hours (4 Nights On, 4 Nights Off)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a confident, decisive and unflappable Night Manager to take full ownership of the hotel overnight. You’ll be the senior leader on duty — keeping guests safe, standards high and operations running smoothly while the city sleeps.
What You’ll Be Doing:
- Take full responsibility for hotel operations during the night
- Lead the night team, setting clear expectations and maintaining service standards
- Manage guest arrivals, departures and service recovery with confidence
- Oversee safety, security, fire checks and incident management
- Act as the main decision-maker during emergencies and liaise with emergency services when required
- Complete night audits, reports and handovers accurately and on time
- Conduct regular patrols to ensure the building is secure and guest-ready
- Support departments with overnight guest requests and operational needs
- Prepare the hotel for a smooth transition into the morning operation
Who You Are:
- Experienced in hotel or hospitality operations, ideally in a night leadership role
- Calm under pressure with strong decision-making skills
- Confident handling incidents, complaints and emergencies
- Strong communicator with excellent spoken and written English
- Organised, reliable and comfortable working independently
- Confident using PMS systems and MS Office
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Take Charge Overnight?
If you thrive on responsibility, enjoy leading from the front and take pride in delivering calm, professional service through the night, we’d love to hear from you.
Night Manager employer: The Imperial Hotel (New Opening)
Contact Detail:
The Imperial Hotel (New Opening) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about The Imperial. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management. Think about scenarios where you had to make quick decisions or handle emergencies. We want you to shine and show them you’re the calm leader they need!
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your confidence and decisiveness shine through. They’re looking for someone who can take charge, so don’t be shy about sharing your experiences.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Imperial family. Let’s get you that Night Manager role!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Night Owl Skills: When writing your application, make sure to highlight your experience in hotel operations, especially during the night. We want to see how you've handled late-night challenges and kept things running smoothly while others were asleep.
Be Confident and Clear: Use confident language in your application. We’re looking for someone who can take charge, so don’t shy away from showcasing your decision-making skills and how you’ve managed incidents or complaints in the past.
Tailor Your Application: Make sure to tailor your application specifically for the Night Manager role at The Imperial. Mention our values and how you align with them, showing us that you understand what we’re all about and why you’d be a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at The Imperial Hotel (New Opening)
✨Know the Hotel Inside Out
Before your interview, make sure you research The Imperial and its offerings. Familiarise yourself with the hotel’s facilities, services, and the unique experiences it aims to provide. This will not only show your genuine interest but also help you answer questions more confidently.
✨Demonstrate Leadership Skills
As a Night Manager, you'll be leading a team during the night shift. Prepare examples from your past experiences where you've successfully managed a team or handled a crisis. Highlight your decision-making skills and how you maintain calm under pressure.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential night-time challenges, such as guest complaints or emergencies, and how you would handle them. Practising these scenarios can help you articulate your thought process clearly.
✨Showcase Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you effectively communicate with guests and team members. You might even want to prepare a brief example of a time when your communication skills made a difference in a challenging situation.