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- Tasks: Ensure guest rooms are spotless and welcoming, delivering exceptional experiences.
- Company: Join the family-run Imperial London Hotels with a rich 187-year legacy.
- Benefits: 28 days holiday, training opportunities, discounts, and mental health support.
- Other info: Enjoy a dynamic work environment with great team discounts and career growth.
- Why this job: Be part of a new lifestyle hotel in Bloomsbury and make a real impact.
- Qualifications: Experience in cleaning roles and a positive attitude are essential.
Location: Bloomsbury, London
40 Hours (5 Days out of 7 days weekly rota)
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a detail-driven, hardworking Room Attendant to help deliver exceptional guest experiences. You’ll ensure rooms are spotless, welcoming and maintained to the highest standards, supporting the wider housekeeping team in creating a comfortable stay for every guest.
What You’ll Be Doing:
- Clean and service guest rooms to brand standards, including beds, bathrooms, floors, surfaces and amenities.
- Work from daily room lists, arrivals and departures, completing every task to a consistent standard.
- Carry out seasonal tasks such as mattress turning, curtain cleaning and deep-clean duties.
- Report maintenance issues promptly and log all defects correctly.
- Handle guest laundry, lost property and room supplies in line with procedures.
- Fulfil guest requests politely, professionally and promptly.
- Maintain your service area, equipment and trolley to required standards.
- Follow all Health & Safety, COSHH, hygiene and manual-handling procedures.
Who You Are:
- Experience in cleaning roles (domestic, industrial or hotel).
- Able to communicate in English at CEFR A1 level.
- High attention to detail, positive attitude and pride in personal presentation.
- Bonus: customer service experience, COSHH or Health & Safety awareness.
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Make an Impact? If you take pride in high standards and enjoy delivering great service, we’d love to hear from you.
Housekeeping Room Attendant employer: The Imperial Hotel (New Opening)
Contact Detail:
The Imperial Hotel (New Opening) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Room Attendant
✨Tip Number 1
Get to know the hotel! Research The Imperial and its values. When you walk in for your interview, show that you understand what makes them special. This will help you stand out and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with guests, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look tidy and professional when you arrive for your interview. It shows you care about the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the modern workplace. Don’t miss out on this opportunity!
We think you need these skills to ace Housekeeping Room Attendant
Some tips for your application 🫡
Show Your Attention to Detail: As a Room Attendant, attention to detail is key! Make sure your application highlights any experience you have in cleaning roles, and don’t forget to mention how you ensure everything is spotless and welcoming.
Keep It Professional Yet Friendly: We love a positive attitude! When writing your application, keep your tone professional but friendly. Show us that you’re approachable and ready to fulfil guest requests with a smile.
Highlight Relevant Experience: If you've got experience in housekeeping or customer service, shout about it! Tailor your application to reflect how your past roles have prepared you for this position at The Imperial.
Apply Through Our Website: We want to hear from you directly! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get back to you quickly.
How to prepare for a job interview at The Imperial Hotel (New Opening)
✨Know the Company
Before your interview, take some time to research The Imperial and its values. Understanding their commitment to authentic London experiences will help you align your answers with what they’re looking for in a Room Attendant.
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is key. Be prepared to discuss specific examples from your past cleaning roles where you went above and beyond to ensure a space was spotless and welcoming.
✨Practice Your Communication Skills
Since communication is important, especially when fulfilling guest requests, practice speaking clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones about the team dynamics or training opportunities at The Imperial. This shows your genuine interest in the role and the company.