At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a safe hotel environment.
- Company: Join the family-run Imperial London Hotels with a rich 187-year legacy.
- Benefits: 28 days holiday, training opportunities, discounts, and mental health support.
- Other info: Dynamic role with opportunities for growth in a vibrant hotel setting.
- Why this job: Be the first friendly face guests see and create memorable experiences.
- Qualifications: Excellent communication skills and experience in customer service.
Location: Bloomsbury, London
About Us:
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About the Role:
We’re looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You’ll be the calm, reassuring presence at our doors — greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.
What You’ll Be Doing:
- Give every guest a warm, professional welcome and guide them where they need to go
- Handle guest queries, problems or complaints with confidence and care
- Stay alert to safety, security and wellbeing — reporting issues immediately to the Duty Manager or relevant leaders
- Liaise with emergency services when required and support the team during critical situations
- Assist guests with luggage, directions and general support throughout their stay
- Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment
- Investigate noise, disruption or incidents with professionalism
- Help keep forecourts, entrances and public spaces clear, tidy and guest-ready
- Support check-in with self-check-in devices, key distribution and guest communication
- Work closely with all hotel departments to ensure guest expectations are exceeded
- Participate in staff training and help onboard new team members
- Carry out additional tasks to maintain high standards throughout the hotel
Who You Are:
- Excellent communicator with experience handling customer issues face-to-face and over phone/email
- Calm under pressure, confident in difficult situations and naturally guest-focused
- Comfortable using MS Office and able to communicate in English to CEFR B2 level
- Ideally experienced in a Security, Concierge or Porter role in hospitality
- Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Stand at the Heart of the Guest Journey? If you bring presence, professionalism and genuine warmth, we’d love to have you as part of our front-of-house team.
Doorman employer: The Imperial Hotel (New Opening)
Imperial London Hotels is an exceptional employer, offering a vibrant work culture in the heart of Bloomsbury, London. With a strong focus on employee growth through training programmes and apprenticeships, we ensure our team members are well-supported and valued. Enjoy competitive benefits such as generous holiday allowances, discounts across our venues, and access to mental health support, all while being part of a family-run company with a rich 187-year legacy.
Contact Details:
The Imperial Hotel (New Opening) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Doorman
✨Tip Number 1
First impressions matter! When you walk into that hotel for your interview, make sure to greet everyone with a smile and a friendly hello. It shows you’re already in the doorman mindset, ready to welcome guests.
✨Tip Number 2
Be prepared to showcase your communication skills. During the interview, practice handling hypothetical guest queries or complaints. This will demonstrate your calmness under pressure and your ability to provide excellent customer service.
✨Tip Number 3
Research the hotel and its values before your interview. Knowing about The Imperial’s commitment to authentic London experiences will help you connect with the team and show that you’re genuinely interested in being part of their family-run legacy.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about the training programmes and opportunities for growth within the hotel. This shows you’re keen on developing your skills and contributing to the team long-term.
We think you need these skills to ace Doorman
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in hospitality or customer service that align with what we’re looking for in a Doorman.
Showcase Your Communication Skills:As a Doorman, excellent communication is key. Use your application to demonstrate how you’ve effectively handled guest queries or complaints in the past. This will show us you’re calm under pressure and ready for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Imperial!
How to prepare for a job interview at The Imperial Hotel (New Opening)
✨Know the Hotel Inside Out
Before your interview, take some time to research The Imperial and its offerings. Familiarise yourself with the hotel’s amenities, location, and unique features. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a Doorman, excellent communication is key. Prepare examples of how you've successfully handled guest queries or complaints in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to remain calm under pressure.
✨Emphasise Your Observational Skills
Being observant is crucial for this role. Think of situations where your attention to detail made a difference, whether it was spotting a potential safety issue or assisting a guest in need. Highlight these experiences during your interview to showcase your suitability for the position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or emergency scenarios. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to maintain a safe and welcoming environment.
