At a Glance
- Tasks: Create amazing first impressions and manage reservations for our hotel guests.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel stays, flexible working, and free meals on duty.
- Other info: Join us for social events and wellness activities throughout the year!
- Why this job: Be part of a dynamic team where your organisational skills shine and every day is different.
- Qualifications: Experience in hotel reservations and a knack for building rapport with guests.
The predicted salary is between 20000 - 25000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RESERVATIONS TEAM MEMBER AT THE IMPERIAL HOTEL
What you'll be doing...
- Be the voice (and sometimes the problem-solver superhero) of our hotel, creating brilliant first impressions for guests calling, emailing, or booking online.
- Take charge of reservations from first enquiry right through to arrival, making sure every booking is accurate, well organised, and tailored to what the guest actually wants (not just what’s available).
- Juggle group bookings like a pro, think corporate teams, wedding parties, tour groups, and special events, keeping rooming lists, allocations, deposits, and special requests all perfectly in line.
- Work closely with group organisers, travel agents, and corporate clients, building great relationships so they keep coming back (and bring their friends).
- Be the friendly, fast, and helpful voice on calls and emails, turning enquiries into confirmed bookings with ease and enthusiasm.
- Keep a close eye on room availability and rates, helping the hotel maximise occupancy while still making sure every guest feels looked after.
- Help guests with special requests, whether it’s extra beds, birthday surprises, or “can we all be near each other in the hotel?” group requests.
- Team up with front office, revenue, and operations so that group arrivals and individual stays run smoothly from booking to check-out.
- Handle changes, cancellations, and last-minute group tweaks without breaking a sweat (because there will be a few!).
- Keep systems clean, accurate, and up to date, because behind every great stay is a very organised reservations team member.
- Spot opportunities to upsell room upgrades and hotel extras, adding a little sparkle to every booking.
WHAT WE NEED FROM YOU
- A warm, confident communicator who enjoys talking to people and can build instant rapport on the phone and in writing.
- Strong attention to detail, you notice the small things others miss, especially when it comes to group bookings and rooming lists.
- Experience in hotel reservations is a must, with solid hands-on experience managing group bookings (corporate, leisure, tours, or events).
- Someone who actually enjoys the buzz of group bookings, the bigger and more complex, the better.
- A natural organiser who can juggle multiple bookings, deadlines, and requests without losing track.
- A calm, solutions-focused mindset when things change (because in groups, they always do).
- A genuine team player who likes working across departments to make sure everything comes together perfectly.
- Energy, positivity, and adaptability, you’ll be busy, but never bored.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Team in Blackpool employer: The Imperial Hotel Blackpool
At RBH Hospitality Management, we prioritise our people, offering a vibrant work culture that celebrates diversity and individuality. As a member of our Reservations Team at the Imperial Hotel, you'll enjoy a comprehensive benefits package, including flexible working arrangements, discounted hotel rates, and opportunities for professional growth through course sponsorship. Join us in a supportive environment where your contributions are valued, and experience the joy of creating memorable guest experiences in one of the Top 30 Best Places to Work in Hospitality.
Contact Details:
The Imperial Hotel Blackpool Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Team in Blackpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice for guests, role-play common scenarios with a mate. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed group bookings or tricky situations in the past. This will demonstrate that you're the calm, solutions-focused person they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RBH family!
We think you need these skills to ace Reservations Team in Blackpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about creating brilliant first impressions!
Tailor Your Application:Make sure to tailor your application to the Reservations Team role. Highlight your experience with group bookings and your knack for organisation. We love seeing how your skills align with what we need, so be specific about your past experiences!
Attention to Detail is Key:We’re looking for someone who notices the small things, especially when it comes to managing bookings. Double-check your application for any typos or errors before hitting send. A polished application shows us you’re detail-oriented, just like we need in the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like making a reservation!
How to prepare for a job interview at The Imperial Hotel Blackpool
✨Know the Company Inside Out
Before your interview, take some time to research RBH and their values. Understand their approach to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Team member, you'll need to be a warm and confident communicator. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter, like handling a tricky booking or resolving a guest's request.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple bookings and deadlines. Share specific examples from your past experience where your attention to detail made a difference, especially with group bookings. This will highlight your ability to juggle tasks without losing track.
✨Embrace the Buzz of Group Bookings
RBH is looking for someone who thrives in a busy environment. During the interview, express your enthusiasm for managing complex group bookings and share any relevant experiences. Highlight your calm, solutions-focused mindset when things change, as this is crucial for the role.
