At a Glance
- Tasks: Create unforgettable guest experiences through reservations and exceptional service.
- Company: Join a growing hospitality team in Selsdon, Croydon.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Other info: Collaborative culture where your ideas truly matter.
- Why this job: Be a key player in shaping memorable guest journeys across hotels and dining.
- Qualifications: 2 years' experience in hospitality, strong communication, and problem-solving skills.
The predicted salary is between 24000 - 30000 £ per year.
Based at Selsdon, Croydon | Full-Time (Part-Time Considered)
Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast‑paced hospitality environment where no two days are the same? We are looking for a confident, organised, and guest‑focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.
With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.
What You’ll Be Doing
- Managing accommodation, spa, and dining reservations across multiple platforms
- Delivering exceptional guest service through phone, email, and online enquiries
- Identifying opportunities to maximise revenue while providing genuine value to guests
- Building strong relationships with guests, agents, and third‑party partners
- Communicating effectively with hotel operations teams to ensure smooth guest handovers
- Resolving guest concerns quickly, professionally, and proactively
- Supporting forecasting accuracy through timely system updates
- Contributing ideas to continuously improve guest experience and team performance
What We’re Looking For
- We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.
- You will ideally have:
- Minimum 2 years’ experience within a hotel or accommodation environment
- Strong understanding of reservations and guest service standards
- Excellent communication skills with a natural ability to make every conversation feel individual
- High attention to detail and ability to multitask
- Confidence using reservation and hotel systems
- A collaborative and positive approach to teamwork
- The ability to think quickly and solve problems calmly
- A passion for delivering memorable guest experiences
Experience across wider hotel operations or spa operations would be an advantage.
Why Join Us?
- Be part of a supportive and collaborative hospitality team
- Work in an environment where your ideas and contributions matter
- Opportunity to grow and develop your hospitality career
- Competitive salary
- Flexible working options considered
- A culture built around anticipation, teamwork, excellence, fun, and celebration
If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you. Apply now and become part of the journey.
Reservation & Guest Experience Specialist employer: The Imperial Exmouth Hotel
Join our vibrant team in Selsdon, Croydon, where your passion for hospitality will thrive in a supportive and collaborative environment. As a Reservation & Guest Experience Specialist, you'll have the opportunity to shape memorable guest journeys while enjoying competitive salaries, flexible working options, and a culture that celebrates teamwork and excellence. With ample opportunities for personal and professional growth, this is the perfect place for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
The Imperial Exmouth Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservation & Guest Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Reservation & Guest Experience Specialist role. Keep it concise and focus on your passion for creating memorable guest experiences.
✨Tip Number 3
Stay proactive! If you see a job opening that excites you, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Showcase your skills! During interviews, share specific examples of how you've delivered exceptional guest service in the past. Highlight your ability to multitask and solve problems calmly – these are key traits for the role!
We think you need these skills to ace Reservation & Guest Experience Specialist
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've created memorable guest experiences in the past. We want to see that genuine enthusiasm for making every interaction special.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in reservations and guest service. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills. Remember, we’re looking for someone who can communicate effectively, so show us you can do just that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to be part of our team right from the start!
How to prepare for a job interview at The Imperial Exmouth Hotel
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest experiences and how they operate across their hotels, spa, and dining. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservation & Guest Experience Specialist, communication is key. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to create memorable interactions with guests.
✨Highlight Your Problem-Solving Abilities
Think of specific situations where you've had to think on your feet and resolve a guest concern quickly. Be ready to discuss these scenarios during the interview, as it will showcase your calmness under pressure and your proactive approach to guest service.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share personal stories or experiences that highlight your love for creating exceptional guest experiences. This will resonate well with the interviewers and reinforce your fit for the role.
