At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences every day.
- Company: Join a vibrant hotel team focused on outstanding service.
- Benefits: Supportive work environment with opportunities for growth.
- Other info: Flexible shifts and a fun atmosphere await you!
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Previous experience in hospitality management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident, hands-on Duty Manager to join our hotel team and help deliver exceptional guest experiences every day. This is a fantastic opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and takes pride in creating memorable stays for guests.
About the Role
As Duty Manager, you will be responsible for the smooth day-to-day operation of the hotel during your shift. You will lead by example, support all departments, and ensure guests receive outstanding service from arrival to departure. You will act as the main point of contact for guests and team members, handling operational issues efficiently while maintaining high service standards across the hotel.
Key Responsibilities
- Oversee the daily operation of the hotel during shifts
- Lead, motivate and support team members across departments
- Deliver excellent guest service and resolve guest concerns professionally
- Ensure high standards of presentation, cleanliness and safety throughout the hotel
- Support reception, food & beverage and housekeeping teams when required
- Manage shift handovers and communicate effectively with department heads
- Monitor staffing levels and operational efficiency
- Ensure company policies, procedures and compliance standards are followed
- Handle cashing up, reporting and operational administration as required
What We’re Looking For
- Previous supervisory or management experience within hospitality or hotels
- Strong leadership and communication skills
- A proactive and positive attitude
- Excellent customer service skills
- Ability to remain calm under pressure and solve problems effectively
- Flexible approach to working shifts, including evenings and weekends
- Good organisational and IT skills
If you are passionate about hospitality and ready to take the next step in your career, we would love to hear from you.
Duty Manager - 6 Month Contract in Eastbourne employer: The Imperial Exmouth Hotel
Join our vibrant hotel team as a Duty Manager, where you'll thrive in a supportive and dynamic work environment that prioritises exceptional guest experiences. We offer a culture of teamwork and growth, with opportunities for professional development and the chance to lead a dedicated team in creating memorable stays for our guests. Located in a bustling area, our hotel provides a unique opportunity to engage with diverse clientele while enjoying the benefits of a flexible work schedule and a fun atmosphere.
Contact Details:
The Imperial Exmouth Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - 6 Month Contract in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to hotel operations and guest experience. We recommend role-playing with a friend to boost your confidence and refine your answers, especially around leadership and problem-solving scenarios.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past – it’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to connect directly with us.
We think you need these skills to ace Duty Manager - 6 Month Contract in Eastbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in hospitality and management. We want to see how your skills align with the role of Duty Manager, so don’t be shy about showcasing your leadership and customer service achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for creating memorable guest experiences and how you can contribute to our hotel team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, mention specific examples where you've successfully handled operational issues or resolved guest concerns. We’re looking for someone who can stay calm under pressure and tackle challenges head-on, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Imperial Exmouth Hotel
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and supported team members. Highlight how you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Be ready to discuss specific instances where you've gone above and beyond for guests. Think of scenarios where you turned a negative experience into a positive one. This will illustrate your commitment to exceptional guest service.
✨Stay Calm Under Pressure
The hospitality industry can be hectic, so prepare to answer questions about how you handle stressful situations. Share examples that showcase your problem-solving skills and ability to maintain high service standards, even when things get tough.
