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For Companies At a Glance
- Tasks: Map and analyse user journeys, translating insights into actionable requirements.
- Company: Join IG Group, a leading global fintech company with a collaborative culture.
- Benefits: Competitive salary, extra day off for your birthday, and access to LinkedIn Learning.
- Why this job: Make a real impact on client experiences and operational efficiency in a dynamic environment.
- Qualifications: Experience in process mapping and stakeholder engagement, with strong analytical skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Journey Transformation Analyst, you will be working directly alongside the Head of T&O Journey Transformation as a small core team, playing a pivotal role in establishing our journey intelligence capabilities from the ground up. You will be instrumental in building our journey mapping standards and methodologies whilst taking ownership of translating our journey improvement insights into actionable technical requirements and user stories that drive delivery. This gives you significant exposure to both senior business stakeholders and technical teams as we diagnose user friction, design solutions, and guide their implementation across client and operational journeys.
Responsibilities
- Map and analyse end-to-end user journeys - Create detailed journey maps and current-state assessments for both client experiences and internal workflows, quantifying friction points through cost analysis, scalability constraints, compliance gaps, and operational impact metrics.
- Lead comprehensive journey discovery - Conduct deep-dive sessions with teams to understand current user experiences, capturing both qualitative pain points and quantitative impacts including manual effort, error rates, and business costs.
- Build evidence-based improvement cases - Transform journey insights into compelling business cases with clear ROI calculations, risk assessments, and competitive benchmarking for technical delivery teams.
- Drive technical delivery coordination - Create detailed Jira tickets and maintain traceability between journey improvements and system changes, ensuring seamless handover to technical teams.
What you will need for this role
Someone who can understand messy, real-world user journeys and translate them into clear, logical visual maps with compelling business impact analysis - then bridge the gap between journey improvement opportunities and technical delivery. You will need to be comfortable speaking with people at all levels of the organisation, asking detailed questions about user experiences and their business impact, and creating documentation that quantifies the cost of current-state friction for operational teams, senior management, and technical teams to understand and act upon. This role offers excellent exposure to the full breadth of our trading and investment business user journeys and the opportunity to directly contribute to transformation initiatives that remove friction and improve both client experience and operational efficiency.
Desired Traits
- You are curious about our product and the technology that sits behind it.
- You are impatient about driving change and willing to deliver at pace.
- You are not afraid of the complexity of financial regulation and want to learn & grow your expertise.
- You are a creative problem solver capable of innovating and thinking big.
Essential Skills
- Experience creating business process maps using BPMN notation.
- Proficiency with process mapping tools (Visio, Lucidchart, or similar).
- Strong understanding of swimlane diagrams and cross-functional process flows.
- Experience conducting stakeholder interviews and process discovery sessions.
- Experience writing clear business requirements and functional specifications.
- Familiarity with Jira or similar project management tools for technical delivery.
- Ability to translate business process improvements into technical requirements.
- Understanding of how process changes translate into system configuration or development needs.
- Excellent attention to detail with ability to capture complex processes accurately.
- Strong analytical skills to identify process inefficiencies and improvement opportunities.
- Experience of working within the Finance sector and/or industries with similar complex customer journeys.
We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We are committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey.
Perks
- Competitive salary & benefits plan.
- 1 additional day off to celebrate your Birthday.
- 2 additional days off a year for voluntary work.
- Share Plans for Employees.
- Comprehensive global and local onboarding process - to the company and to your role.
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture.
- LinkedIn Learning platform free access.
- Option to participate and create ESG initiatives based on IG Brighter Future Fund.
- Employee Assistance Program.
- We work in hybrid working model.
Journey Transformation Analyst in City of London employer: The IG Group
Contact Detail:
The IG Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Journey Transformation Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to journey mapping and user experience. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your skills! Create a portfolio of your journey maps and improvement cases. This visual evidence can really impress potential employers and set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Journey Transformation Analyst in City of London
Some tips for your application 🫡
Show Your Journey Mapping Skills: Make sure to highlight your experience with journey mapping and process analysis in your application. We want to see how you can turn messy user journeys into clear, logical maps that demonstrate business impact.
Speak Our Language: Use the terminology from the job description in your application. This shows us that you understand the role and can communicate effectively with both technical teams and business stakeholders.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples where you've conducted stakeholder interviews or created business requirements. We love seeing concrete evidence of your skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at The IG Group
✨Know Your User Journeys
Before the interview, dive deep into understanding user journeys, especially in the finance sector. Familiarise yourself with common pain points and how they can be mapped out. This will help you articulate your insights and demonstrate your analytical skills during discussions.
✨Master the Tools
Make sure you're comfortable with process mapping tools like Visio or Lucidchart. Being able to discuss your experience with these tools confidently will show that you can hit the ground running and contribute to journey mapping standards right away.
✨Prepare for Stakeholder Conversations
Think about how you would approach stakeholder interviews. Prepare questions that dig into user experiences and their business impacts. This will not only showcase your curiosity but also your ability to engage with people at all levels of the organisation.
✨Showcase Your Problem-Solving Skills
Be ready to discuss examples where you've identified process inefficiencies and proposed solutions. Highlight your creative problem-solving abilities and how you've driven change in previous roles, as this aligns perfectly with what they're looking for.
