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- Tasks: Lead a vibrant team to create unforgettable dining experiences for our guests.
- Company: The Boathouse, a community-focused venue with stunning waterfront views.
- Benefits: Fantastic tips, free meals, 28 days holiday, and early pay options.
- Why this job: Join us to make a real impact in a fun, supportive environment.
- Qualifications: Experience in hospitality leadership and a passion for guest satisfaction.
- Other info: Enjoy epic staff parties and build lasting relationships with a great team.
The predicted salary is between 28800 - 43200 £ per year.
The Boathouse is perched on the waterfront overlooking Swanwick Marina, with panoramic scenic views of the harbour, where you can sit back and watch the gentle sway of the water and feel the refreshing sea breeze. Designed to create a casual dining concept which not only provides delicious, fresh cooked food but also a regular spot for the community to come together for celebrations and fun. We know the secret to our success is the team we build to bring joy to our customers every day, and as a result, we are looking to further build a team that is going to take customer satisfaction to the same elevated level.
To take us forward with our ambitions and truly earn our place in the hearts of the Community, we are looking for an Assistant Manager to join our team.
How we define success of an Assistant General Manager:
- Out in front leadership, which means our customers know you by name and our team members have a high level of trust.
- Highly organised service where teams feel confident on expectations and have a clear sense of communication and direction.
- Guest feedback is important to you and you ensure that service steps are followed to enable success.
- Ownership of taking team members through their onboarding journey and ensuring they are welcomed, trained and set up for success.
- Support financial success through proactive action on the controls of the business.
- Care deeply about the team, you know them on a personal level, work with their strengths and make them feel appreciated.
- Excellent collaborative relationships across Front of House and Kitchen.
What you can expect from us as Deputy General Manager:
- Fantastic tips – we believe every person should have an equal share.
- We pay you for every hour you work.
- Amazing supplier trips.
- 28 days holiday, increasing after 3 years of service.
- No expectations to work on Christmas day.
- Reduced evening work throughout winter.
- Free staff parking.
- Free food, no need to bring in a soggy sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers.
- Friends and family discounts to enjoy in any of our 5 venues.
- Early pay – If you are slightly tight on bills you can claim a percentage of your accrued pay before payday.
- Epic staff parties.
- Really quite lovely people, our business is completely devoid of corporateness – we want to do the right thing by you and people at a human level.
So, if you are passionate about creating fantastic guest experiences, have a background in Hospitality team leadership and want to take your next step to working within a fantastic venue you can be proud of, we would love to hear from you.
Assistant Manager employer: The Ideal Collection
Contact Detail:
The Ideal Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the venue! Before your interview, spend some time at The Boathouse. Familiarise yourself with the atmosphere, menu, and customer interactions. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Show off your leadership skills! During your interview, share specific examples of how you've successfully led a team in the past. Highlight your ability to build trust and create a positive environment, as this is key to thriving at The Boathouse.
✨Tip Number 3
Be ready to discuss guest feedback! Since customer satisfaction is a big deal for The Boathouse, come prepared with ideas on how to gather and implement feedback effectively. This shows that you care about the guests' experiences and are proactive in improving them.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to demonstrate your enthusiasm for the role!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating fantastic guest experiences and building a strong team.
Be Personal: Don’t just list your qualifications; share a bit about yourself! We love to know who you are as a person. Mention your experiences that relate to team leadership and how you connect with others on a personal level.
Tailor Your Application: Make sure to customise your application to reflect the values and goals of The Boathouse. Highlight your organisational skills and how you can contribute to our community-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Ideal Collection
✨Know the Venue Inside Out
Before your interview, take some time to research The Boathouse. Familiarise yourself with its menu, values, and community involvement. This will not only show your genuine interest but also help you connect your experience to their mission of creating fantastic guest experiences.
✨Showcase Your Leadership Style
As an Assistant Manager, leadership is key. Be ready to discuss your approach to team management and how you build trust within your team. Share specific examples of how you've supported team members in the past, especially during onboarding and training.
✨Emphasise Customer Feedback
Highlight your understanding of the importance of guest feedback. Prepare to discuss how you've used customer insights to improve service or operations in previous roles. This aligns perfectly with their focus on elevating customer satisfaction.
✨Be Personable and Approachable
The Boathouse values a friendly atmosphere, so let your personality shine through. Be warm and engaging during the interview, and don’t hesitate to share a bit about yourself. Building rapport with the interviewers can make a lasting impression.