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- Tasks: Join our friendly team as a Bank Receptionist, handling patient enquiries and admin tasks.
- Company: A welcoming GP surgery in Staines with a supportive environment.
- Benefits: Gain valuable experience, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference in patients' lives while developing your skills in a healthcare setting.
- Qualifications: Excellent communication skills and a willingness to learn are essential.
- Other info: Be part of a diverse team committed to equality and continuous improvement.
The predicted salary is between 20000 - 30000 £ per year.
Weare a friendly GP surgery working over two sites in Staines and we are lookingfor a reliable and motivated individual to join our team as a Bank Receptionist.
Candidates will need to have excellent communication skills and be computer literate. We are looking for someone whois confident in their ability, hardworking and someone who is eager to learnand shows initiative. Previous experience of working within a GP Practice would be helpful.
Main duties of the job
Key Responsibilities:
- Scanning documents into Docman
- Referrals
- Manage out-going prescriptions
- Dealing with patient enquiries
- New-Patient registrations
- Other admin duties as required
The post holder will:
- Have knowledge of IT clinical Systems EMISWeb, DOCMAN and Microsoft Office
- Polite telephone manner
- An ability to work to deadlines
- Working as a team member
About us
We are a friendly practice looking for a receptionist to join our team. We have a patient list size 8950.
Job responsibilities
Job Summary:
Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Allstaff at The Hythe Medical Centre have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achievetheir full potential. Creating such an environment is important for threereasons: it improves operational effectiveness, it is morally the right thingto do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment andcare. They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibilityto treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to workin an environment where diversity is valued and equality of opportunity ispromoted. Staff will not be discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and our colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well‑being and safety. You have a duty to take reasonable care of health and safety at workfor you, your team and others, and to cooperate with employers to ensure compliancewith health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that the legal requirements are met and the trust of our patients is retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
Topreserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re‑examiningour processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone workingwithin the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. Wepromote a culture of continuous improvement, where everyone counts and staffare permitted to make suggestions and contributions to improve our servicedelivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.
Learning and Development
The effective use of training and development isfundamental in ensuring that all staff are equipped with the appropriateskills, knowledge, attitude and competences to perform their role. All staffwill be required to partake and complete mandatory training as directed by the reception manager, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Service Delivery
Staff at The Hythe Medical Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement.
Primary Responsibilities
- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e‑requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Codedata on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient healthcare records as necessary
- Direct requests for information (i.e. SAR, insurance/ solicitors letters and DVLA forms) to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities
- Partake in audit as directed by the audit lead
- Scanning of patient related documentation and attaching scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support the Pharmacy Care Coordinator in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Ordering and monitoring of stationery supplies
Person Specification
Qualifications
- Experience of working in a fast paced role
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Bank Receptionist employer: The Hythe Medical Centre
Contact Detail:
The Hythe Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on The Hythe Medical Centre. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties and patient interactions. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, highlight your communication skills and any relevant experience, especially if you've worked in a GP practice before. Be ready to discuss how you handle patient enquiries and manage appointments.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with excellent communication skills, make sure to highlight any relevant experience in your application. Whether it's dealing with patients or working in a team, let us know how you shine in this area!
Be Computer Savvy: We need someone who's comfortable with IT systems like EMISWeb and DOCMAN. If you've got experience with these or similar systems, don't forget to mention it! A little tech-savviness goes a long way.
Demonstrate Your Initiative: We're all about teamwork and initiative here at StudySmarter. Share examples of times when you've taken the lead or gone above and beyond in your previous roles. We love to see that proactive attitude!
Apply Through Our Website: Ready to join our friendly team? Make sure to apply through our website for the best chance of getting noticed. We can't wait to see your application and hopefully welcome you aboard!
How to prepare for a job interview at The Hythe Medical Centre
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Bank Receptionist. Familiarise yourself with tasks like managing patient enquiries, handling prescriptions, and using IT systems like EMISWeb and DOCMAN. Showing that you understand these duties will impress your interviewers.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice how you articulate your thoughts. You might want to role-play common scenarios, like dealing with patient queries or directing calls. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
This position requires teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others in previous roles, especially in fast-paced environments like a GP practice. Highlighting your ability to work well with others will make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle patient feedback. This shows your genuine interest in the role and helps you assess if the practice is the right fit for you.
