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Stakeholder Engagement Officer
London Bridge
£44,500
Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde's central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde's reputation and strengthen external relationships.
Key Duties
- Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional responses.
- Quality assure correspondence to ensure consistency of tone, alignment with Hyde's values and adherence to agreed service standards.
- Build and maintain constructive relationships with elected representatives, local authority officers and internal service leads, acting as a trusted liaison between them and Hyde service areas.
- Develop proactive engagement activities with elected representatives and their teams in co-ordination with the External Affairs Officer
- Monitor enquiries, analyse themes and trends, and produce reports that highlight risks, recurring issues and service improvement opportunities.
- Provide briefings for colleagues including managers, heads of service and directors where required in advance of high-profile or sensitive responses and meetings.
- Identify politically sensitive or high-risk cases, escalating appropriately and supporting effective governance, risk and reputation management.
Why Join Hyde? xgikmsk
Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 125,000 homes nationwide. We're committed to bui
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Stakeholder Engagement Officer in Wandsworth employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
