At a Glance
- Tasks: Lead and resolve tenancy issues, ensuring safe and secure homes for all.
- Company: Hyde, a dedicated organisation committed to creating thriving communities.
- Benefits: Generous holiday allowance, excellent pension, and career development opportunities.
- Other info: Join a diverse team that values inclusion and community impact.
- Why this job: Make a real difference in people's lives while shaping inclusive neighbourhoods.
- Qualifications: Experience in ASB and tenancy management with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
Chichester covering surrounding areas
Fixed Term Contract - 12 Month Maternity Cover ending 25/06/2027
Up to £35,000
At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
What you'll be doing:
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What we're looking for:
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment. You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
Why join Hyde?
At Hyde, you’ll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You’ll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Tenancy Housing Officer employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong commitment to diversity, inclusion, and professional development, Hyde offers a supportive work culture where Tenancy Housing Officers can thrive. Employees benefit from generous holiday allowances, excellent pension schemes, and opportunities for career growth, all while contributing to the creation of safe and sustainable homes in Chichester and surrounding areas.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your ASB and tenancy management knowledge. Think of real-life examples where you've tackled complex situations. This will show you're not just book-smart but also street-smart!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with sensitive cases, being able to convey your thoughts clearly and empathetically is key. Try role-playing with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hyde team and making a difference in the community.
We think you need these skills to ace Tenancy Housing Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in ASB and tenancy management. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you've effectively built trust and de-escalated issues in the past. We love seeing real-life examples that reflect your ability to handle sensitive situations.
Be Methodical and Evidence-Led:When discussing your case management skills, be sure to mention your methodical approach and how you make decisions based on evidence. This will resonate well with us as we value a structured and fair approach to tenancy management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Housing Officer. Brush up on your knowledge of anti-social behaviour (ASB) management and tenancy enforcement. Familiarise yourself with relevant legislation and policies to show that you're well-prepared and serious about the role.
✨Showcase Your Skills
Be ready to discuss your experience in handling complex cases, especially those involving sensitive issues like safeguarding and domestic abuse. Prepare specific examples that highlight your investigative skills and how you've successfully managed similar situations in the past.
✨Communicate Effectively
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your ability to build trust and de-escalate confrontational situations during the interview. Role-playing with a friend can help you refine your approach.
✨Collaborate and Connect
Highlight your experience working with various agencies and teams. Be prepared to discuss how you've collaborated with police, local authorities, or community partners in the past. This will show that you understand the importance of teamwork in achieving successful outcomes for tenants.
