At a Glance
- Tasks: Support communities by managing tenancy issues and tackling anti-social behaviour.
- Company: Hyde, a leading housing organisation committed to social purpose.
- Benefits: Generous holiday allowance, excellent pension, and career development opportunities.
- Other info: Join a diverse team dedicated to inclusivity and community support.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 35000 - 35000 € per year.
Chichester covering surrounding areas
Fixed Term Contract - 12 Month Maternity Cover ending 25/06/2027
Up to £35,000
Would you like to join Hyde as a Tenancy Management Officer? At Hyde, we believe everyone deserves a safe, secure and well-managed home. Our Tenancy Management Officers play a vital frontline role in making this happen—supporting customers, tackling anti-social behaviour, and protecting the sustainability of our communities.
What you'll be doing:
- Leading and resolving ASB and tenancy enforcement cases from start to finish
- Conducting investigations, risk assessments and developing clear case plans
- Managing breaches including illegal occupation, abandonment and subletting
- Supporting sensitive cases involving safeguarding, domestic abuse and vulnerability
- Preparing high-quality legal documentation and attending court where necessary
- Working closely with police, local authorities, safeguarding teams and community partners
- Maintaining accurate records and ensuring compliance with legislation and policy
- Identifying trends and contributing to service improvement and prevention strategies
What we're looking for:
We are seeking someone with strong experience in ASB and tenancy management, ideally within social housing or a similar regulated environment. You will also bring:
- Strong investigative and case management skills
- Confidence handling complex, sensitive and sometimes confrontational situations
- Excellent communication skills with the ability to build trust and de-escalate issues
- Experience working collaboratively across agencies and internal teams
- A methodical and evidence-led approach to decision making
- A commitment to delivering fair, proportionate and legally sound outcomes
Why join Hyde?
At Hyde, you'll be part of an organisation that is ambitious, professional, and deeply committed to making a difference. We take pride in delivering high-quality housing services and building stronger communities. We own and manage 125,000 homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities. This is a unique opportunity to make a meaningful difference in later living communities. You'll play a vital role in ensuring customers feel safe, supported, and connected—while helping to shape thriving, inclusive neighbourhoods.
Benefits:
- Excellent pension
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Volunteering days
Diversity, inclusion and accessibility:
Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.
Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Tenancy Housing Officer in Sussex employer: THE HYDE GROUP
Hyde is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong commitment to diversity, inclusion, and employee development, Hyde offers a supportive work culture where staff can thrive and grow professionally. Located in Chichester, this role as a Tenancy Housing Officer provides the opportunity to engage directly with the community, ensuring safe and secure homes for all, backed by excellent benefits and a focus on social purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Housing Officer in Sussex
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Hyde or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your ASB and tenancy management knowledge. Think of real-life examples where you've tackled complex situations. We want to see how you handle challenges, so be ready to share!
✨Tip Number 3
Show your passion for community work! When you talk about your experiences, highlight how you’ve made a difference in people's lives. This role is all about supporting customers, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Hyde and making a positive impact in the community.
We think you need these skills to ace Tenancy Housing Officer in Sussex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Tenancy Housing Officer role. Highlight your experience in ASB and tenancy management, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since excellent communication is key in this role, give examples of how you've successfully built trust and de-escalated issues in the past. We want to see your ability to handle sensitive situations!
Be Methodical and Evidence-Led:When discussing your decision-making process, emphasise your methodical approach and how you use evidence to support your conclusions. This will resonate well with our commitment to fair and legally sound outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Hyde!
How to prepare for a job interview at THE HYDE GROUP
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Housing Officer. Familiarise yourself with anti-social behaviour (ASB) policies and tenancy management practices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experience that highlight your investigative and case management skills. Think about situations where you've successfully handled complex or sensitive cases, and be ready to discuss how you approached them and what the outcomes were.
✨Practice Communication
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to role-play potential interview scenarios with a friend, focusing on how to build trust and de-escalate issues effectively.
✨Research Hyde's Values
Take some time to learn about Hyde's commitment to diversity, inclusion, and community support. Be prepared to discuss how your values align with theirs and how you can contribute to creating safe and thriving communities.
