At a Glance
- Tasks: Coordinate engagement with elected representatives and manage enquiries professionally.
- Company: Hyde, a leading housing provider focused on community and innovation.
- Benefits: Generous holiday allowance, excellent pension scheme, and hybrid working options.
- Other info: Join a diverse team committed to inclusion and employee wellbeing.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Experience in stakeholder management and strong communication skills required.
Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde’s central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde’s reputation and strengthen external relationships.
Key Duties
- Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional responses.
- Quality assure correspondence to ensure consistency of tone, alignment with Hyde’s values and adherence to agreed service standards.
- Build and maintain constructive relationships with elected representatives, local authority officers and internal service leads, acting as a trusted liaison between them and Hyde service areas.
- Develop proactive engagement activities with elected representatives and their teams in co-ordination with the External Affairs Officer.
- Monitor enquiries, analyse themes and trends, and produce reports that highlight risks, recurring issues and service improvement opportunities.
- Provide briefings for colleagues including managers, heads of service and directors where required in advance of high-profile or sensitive responses and meetings.
- Identify politically sensitive or high-risk cases, escalating appropriately and supporting effective governance, risk and reputation management.
Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 125,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Stakeholder Engagement Officer, we’re seeking someone who can bring:
- Proven experience managing stakeholder relationships, ideally within housing, local government or a regulated environment.
- Experience of handling formal enquiries, complaints or casework and having to work through challenges to deliver solutions.
- Strong written and interpersonal communication skills, with the ability to draft high-quality, politically aware correspondence.
- A proactive mindset and passion for building constructive relationships that support positive outcomes for customers and communities.
- The ability to analyse data, identify trends and use insight to support service improvement and manage reputational risk.
- An understanding of social housing legislation, regulatory frameworks, public accountability and effective governance.
The Benefits of Joining Hyde
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Award-winning flexible benefits platform
- Support for learning and career development
- Hybrid working options available
Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
Stakeholder Engagement Officer employer: The Hyde Group
Hyde is an exceptional employer that prioritises employee wellbeing and fosters a collaborative work culture, making it an ideal place for those seeking meaningful careers. With a hybrid working model in Havant, employees benefit from flexibility while being part of a supportive team that encourages continuous learning and professional growth. As a Service Support Advisor, you will not only play a crucial role in enhancing customer experiences but also enjoy opportunities for long-term development within a values-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Stakeholder Engagement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like The Hyde Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like The Hyde Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Stakeholder Engagement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Hyde Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Hyde Group
✨Get to Know Public Sector Values
Before your interview with The Hyde Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for The Hyde Group.
